Systems Administrator; Systems Administrator II), Enterprise and Cloud Services

Systems Administrator (Systems Administrator II), Enterprise and Cloud Services

Job no: 561625
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

The System Administrator II provides operational administration, maintenance, and support for enterprise applications, cloud-hosted services, databases, and related technology systems that support the academic and administrative functions of California State University, San Bernardino. The incumbent is responsible for ensuring the reliability, security, availability, and performance of assigned systems through configuration, monitoring, troubleshooting, upgrades, and vendor coordination. Working collaboratively with Information Technology Services staff, campus departments, and external vendors, the position supports the implementation and ongoing operation of enterprise and Software-as-a-Service (SaaS) solutions.

The position also provides technical support, documentation, and system administration services to ensure efficient and effective delivery of technology services to the campus community.

• Administer, maintain, monitor, and support enterprise and departmental applications, servers, databases, and cloud-hosted services used by the campus community. Responsibilities include installation, configuration, patching, upgrades, troubleshooting, backup coordination, security maintenance, vendor coordination, and operational support.
• Administer and support systems including, but not limited to, Adobe Sign, NCS scanning solutions, Facilities Management systems, SimpleK, SMS/Vanderbilt key systems, Sunbelt control systems, WebTMA, and other enterprise applications.
• Provide administrative and operational support for hosted and Software-as-a-Service (SaaS) platforms, including Qualtrics, Gradescope, Microsoft 365, Intune, Google, and other campus-supported cloud services.
• Manage system configurations, user access, licensing, security settings, integrations, updates, and vendor-support activities.
• Collaborate with campus technical staff and vendors to implement upgrades, resolve operational issues, test new releases, and maintain system reliability, availability, and security.
• Develop and maintain technical documentation and operational procedures for supported systems.
• Provide operational administration and maintenance support for the campus weather station infrastructure and associated website. Responsibilities include performing routine updates, monitoring system availability, applying security patches, coordinating repairs, and maintaining system documentation.
• Participate in the planning, implementation, testing, and deployment of technology projects related to enterprise applications, hosted services, and administrative systems.
• Coordinate with campus departments, Information Technology Services (ITS) teams, and vendors to support system enhancements, migrations, upgrades, and process improvements.
• Assist with data imports, exports, integrations, and system configuration activities required to support campus business operations.
• Evaluate existing systems and identify opportunities to improve operational efficiency, maintainability, and service reliability through upgrades, automation, and standardization.
• Provide technical support for enterprise and hosted applications by troubleshooting system issues, managing user accounts and permissions, resolving service requests, and coordinating issue resolution with vendors and campus technical teams.
• Drive a campus golf cart, as needed, to access campus locations for the installation, maintenance, and support of system infrastructure in accordance with CSUSB operational requirements.
• Create and maintain user documentation, knowledge-base articles, and support materials for supported applications and services.
• Perform other classification-related duties as assigned.

• Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied…