Technology Support Specialist; Technology Support Specialist III

Under general supervision, the Technology Support Specialist provides technical support and consultation to faculty, staff, and students. The incumbent independently diagnoses and resolves hardware, software, and connectivity issues of moderate scope and complexity; supports desktop and endpoint management; and provides consultative guidance on technology procurement, deployment, and configuration to ensure secure, reliable, and standards-compliant computing environments.

• Serves as the lead technology support professional for the College of Social and Behavioral Sciences and coordinates the delivery of technology services across the college.
• Provides functional leadership and work direction to Technology Support Specialists and student assistants supporting college operations.
• Assigns and prioritizes work activities, monitors service delivery, and ensures timely resolution of technology-related issues.
• Acts as the primary liaison between the College Dean's Office, department leadership, faculty, staff, and Information Technology Services (ITS).
• Consults with college leadership to identify technology needs, recommend solutions, and align technology initiatives with university and college objectives.
• Coordinates technology projects and operational activities to ensure consistency with campus technology standards, security requirements, and strategic initiatives.
• Monitors service levels, evaluates support processes, and develops recommendations to improve technology operations, customer service, and resource utilization within the college.

• Provides advanced technical support and consultation for complex hardware, software, classroom, laboratory, and specialized technology environments utilized by the college.
• Diagnoses and resolves escalated technical issues that require advanced troubleshooting and analysis.
• Administers college-managed servers and related infrastructure, including operating system maintenance, system configuration, patch management, software deployment, performance monitoring, security updates, backup verification, and documentation.
• Ensures systems remain current, secure, and compliant with university technology standards and cybersecurity requirements.
• Evaluates emerging technologies and recommends improvements to enhance reliability, performance, security, and operational efficiency.

• Collaborates with ITS leadership and technical teams to implement university technology standards, policies, procedures, and best practices throughout the college.
• Leads or coordinates technology deployments, upgrades, migrations, and improvement initiatives impacting college operations.
• Develops implementation plans, communicates project requirements to stakeholders, and coordinates resources to ensure successful completion of technology projects.
• Maintains technical documentation, inventories, operational procedures, and lifecycle management plans for college technology assets.
• Participates in strategic technology planning efforts and provides recommendations regarding technology investments, infrastructure improvements, and service enhancements.

• Coordinates procurement activities for technology-related equipment, software, maintenance agreements, and subscription services; obtains vendor quotations, evaluates technology solutions, and prepares recommendations for acquisition.
• Tracks software licensing, maintenance agreements, subscription renewals, and support contracts to ensure continuity of services and compliance with university purchasing requirements; works with Procurement, ITS, vendors, and college leadership to facilitate timely renewals, purchases, and contract administration.

• Develops and delivers technical guidance, training, and knowledge‑sharing activities for faculty, staff, and student employees.
• Represents the college on campus technology committees, working groups, and collaborative initiatives as assigned.
• Performs other related duties as assigned in support of college and university technology operations.

Equivalent to a bachelor's degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the…