E-Books Supervisor - San Bernardino ARC

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Become part of the dedicated RETAIL Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to Do The Most Good at our Riverside Distribution Center
, which supports the Adult Rehabilitation Program. This is an opportunity to showcase your creativity, while contributing to the success of our Program and its participants.

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

The eBooks Supervisor is responsible for the day-to-day supervision of the eBooks operation and the beneficiaries and associates assigned to the department. This position ensures donated books and other approved media are accurately evaluated, listed, stored, sold, and shipped through the organization's Amazon and EBAY seller accounts. The Supervisor leads production, inventory control, order fulfillment, customer service, returns and refunds, reporting, and department readiness while maintaining a safe, orderly, productive, and supportive work environment

Leadership and Beneficiary Supervision

• Supervise beneficiaries and associates assigned to the eBooks area; provide daily work assignments, training, direction, coaching, and appropriate follow-up.
• Organize staffing and workflow so sorting, scanning, listing, shelving, order processing, and shipping activities are completed accurately and on schedule.
• Monitor individual and team productivity and the department's progress toward established targets.
• Reinforce professional conduct, confidentiality, safety procedures, and departmental expectations. Promptly report significant performance, conduct, program, or safety concerns through the appropriate supervisory channels.

Production and Listing Management

• Monitor sorting and product research consistent with current department policy.
• Oversee the inspection and grading of books and approved media, ensuring accurate condition standards, titles, descriptions, specifications, pricing, SKU assignment, and product listings.
• Prepare or approve eligible products for listing on the organization's Amazon and EBAY seller accounts and verify that active listings are accurate and complete.
• Using approved software, generate and download the daily inventory report, price or reprice active inventory as authorized, and upload active listings to Amazon.

Order Fulfillment, Inventory, and Customer Service

• Process customer orders daily and supervise standard and international shipping to ensure sold items are accurately pulled, packaged, labeled, and shipped by 12:00 p.m. or the current carrier cutoff established by management.
• Manage inventory rooms, shelves, and stock movement to maintain an adequate, organized, secure, and readily retrievable supply of listed merchandise. Adhere to the inventory purging schedule established by management.
• Check department email and Amazon/EBAY communications each business morning. Respond promptly and professionally to product-detail, order-status, and shipping inquiries, including providing tracking information when available.
• Process customer returns within 5 days, or within the current approved return period, and issue authorized refunds for returned or cancelled orders in accordance with organizational and…