Service Manager

Multiquip
, a leading manufacturer and service provider to equipment professionals in diverse industries, offers a unique work environment. Our construction products are used on projects ranging from site preparation, highway and paving to concrete and masonry construction. Our generators power construction sites, the entertainment industry, special events, and critical power for emergency response teams. We are committed to fostering a dynamic work environment that encourages collaboration and provides opportunities for career growth and professional development.

Full-Time

• Exempt
• On-Site
• Monday–Friday

Multiquip is looking for an experienced Service Manager to lead operations at our Service Plus Centers in San Bernardino and Fullerton. This is a high-impact leadership role responsible for driving service excellence, developing a skilled team, and ensuring every customer receives fast, accurate, and reliable support. You’ll oversee service writers, technicians, and coordinators while partnering with cross-functional teams to keep operations running smoothly and efficiently.

If you’re a people-focused leader with strong technical knowledge and a passion for customer satisfaction, this role offers the chance to make a meaningful impact within a respected, industry‑leading organization.

• Lead daily operations across two Service Plus Centers, including scheduling, assigning jobs, and managing technician productivity.
• Coordinate shop repairs and field service calls to ensure fast, efficient, and high-quality service completion.
• Build strong customer relationships by addressing inquiries, resolving issues, and ensuring a positive service experience.
• Manage and develop employees—overseeing performance, coaching, staffing needs, and time/expense approvals.
• Assign work based on technician skill level, tooling, and job requirements to maximize efficiency.
• Monitor shop and field operations using Field Aware, Geotag, and other tracking tools to ensure productivity and job progress.
• Maintain service policies, processes, and safety procedures aligned with Multiquip’s EH&S standards.
• Oversee parts and equipment inventory; ensure accurate records and timely replenishment.
• Collaborate across departments to support seamless service operations and company-wide goals.
• Ensure accurate reporting, documentation, and warranty evaluations.

• 5+ years of experience in equipment repair, maintenance, or service operations—ideally in power generation or construction equipment.
• Demonstrated ability to manage teams and run efficient service operations.
• Bachelor’s degree in a technical or business field is a plus.

• Clear, professional communication; able to explain technical information to technicians, managers, and customers.
• Strong relationship‑building abilities with employees, customers, and vendors.
• Skilled problem‑solver with a customer‑first mindset.
• Ability to coach and motivate teams while promoting a respectful, inclusive workplace.

• Ability to read and apply manuals, schematics, service bulletins, and regulatory guidelines.
• Strong mechanical understanding of diesel engines, hydraulics, electrical systems, and diagnostic practices.
• Proficient in diagnosing and resolving real-world equipment issues.

• Proven experience developing and managing service teams.
• Able to address performance issues constructively while maintaining positive team morale.
• Consistent in recognizing strong performance and upholding policies and standards.
• Leads by example and models MQ’s core values.

• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Familiar with web-based applications for work orders, CRM, service reporting, warranty processing, etc. (Hub Spot preferred).

• Valid driver’s license with acceptable driving record.
• Able to operate warehouse and shop forklifts.
• Ability to travel within the U.S. and Canada as needed.

Regularly required to talk, hear, stand, walk, and sit; occasional lifting up to 50…