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Customer Operations Supervisor
Job in
San Bernardino, San Bernardino County, California, 92409, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Client Relationship Manager
Job Description & How to Apply Below
Key Responsibilities Leads and develops a team of customer service personnel, ensuring high performance and quality service delivery Sets and monitors performance goals to meet key performance indicators (KPIs) related to customer satisfaction and operational efficiency Handles escalated customer issues and collaborates with stakeholders to optimize processes and improve service outcomes
Required Qualifications Associate Degree in applicable profession, business, or technical discipline or equivalent education and experience Four or more years of experience in customer operations, either performing or supervising Understanding of income qualified programs and related services Ability to assess staffing needs and allocate resources effectively
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