Outreach Coordinator​/Public Program Enrollment; Non-Exempt

Overview

Rolling Start, Inc., Center for Independent Living (RSI) is a 501(c)(3) not-for-profit organization that provides advocacy and services to people with all types of disabilities. The mission of RSI is to educate and empower people with disabilities to achieve the independent life of their choice. We have been serving San Bernardino County for 44 years and also provide services in Inyo and Mono Counties.

Job Title: Outreach Coordinator/Public Program Enrollment (Non-Exempt) Full-Time Employment

Reports To: Program Manager

Location: San Bernardino, CA

Pay Rate: $18-20 hourly

The Outreach Coordinator for public program enrollment will lead RSI’s efforts to enroll consumers into programs such as Cal Fresh (Supplemental Nutrition Assistance Program), Cal Works, and Medi-Cal. This role will work with the Executive Director/Program Manager to conduct outreach and enrollment activities while promoting a culture of healthy living and motivating participants to enroll. The Outreach Coordinator will enroll income-qualified people who reside in our service area.

These responsibilities include creating and maintaining strong partnerships between food banks and other community organizations and agencies with a focus on people with disabilities and older adults to provide outreach and assistance to consumers in need of these benefits. The Outreach Coordinator will maintain up-to-date knowledge and understanding of these programs and tracking requirements.

• Become fully knowledgeable in Cal Fresh related to Rolling Start’s contract requirements and policies set by the California Department of Social Services
• Provide detailed explanations, both written and verbal, of benefits to people who may be eligible for Cal Fresh, Cal Works, and Medi-Cal and provide information at our partner agencies. This includes outreach to all who qualify for these programs. Outreach methods will include, but are not limited to calling RSI consumers, working on strategic campaigns with relevant organizations, table events, public speaking, prescreening for program eligibility and scheduling application assistance appointments
• Provide Cal Fresh, Cal Works, or Medi-Cal application assistance; at these appointments, refer to an Independent Living Specialist if the consumer can benefit from other RSI programs and services
• Provide assistance with annual renewals for Cal Fresh, Cal Works, and Medi-Cal
• Follow up and communicate with potential applicants, volunteers, and partner agencies
• Ensure the tracking tool is updated with every consumer application
• Work with other RSI staff on advocacy efforts to improve Cal Fresh program
• Identify barriers that prevent applicants from fully utilizing the program benefits. Participate in ongoing learning and training related to the Cal Fresh, Cal Works, and Medi-Cal programs and share these changes with the rest of the staff

• Two (2) years of college in Human Services or knowledge of Cal Fresh and other government programs
• Experience in public speaking and customer service
• Demonstrated knowledge of the Independent Living philosophy, disability issues and culture
• Working knowledge of SSI and other social security benefits
• Experience working with community-based/nonprofit organizations
• Ability to handle multiple tasks, work with diverse groups of individuals, and meet deadlines
• Must have dependable transportation for travel throughout the service area and occasionally other parts of the State of California
• Ability to set own priorities and work independently
• Professional written and oral communication skills. Knowledge of social media helpful
• Proficiency with Microsoft Office programs
• Fluent in English;
  Spanish and Sign Language a plus
• Customer Service—demonstrates the ability to respond with a high degree of urgency to the needs and requests of others, internally and externally. Understand the impact of your work and attitudes on others. Have empathy and be able to work with diverse groups of people
• Maintain constructive relationships and demonstrate respect for everyone contacted
• Accurately provide and receive information in oral and written communications
• Provide ideas, opinions, or information in an articulate, professional way
• Willingness and ability to adjust to changing conditions and priorities
• Contribute to a positive, action-oriented work environment

• Ability to work on a computer for long periods of time
• Ability to lift and carry materials weighing up to 20 lbs
• Ability to attend occasional weekend or evening meetings and events
• Some travel may be required

• A valid driver’s license issued by the State of California Department of Motor Vehicles is required
• Proof of auto Insurance is required

Persons With Disabilities Are Strongly Encouraged To Apply.

To apply, email your resume along with a cover letter to h with the subject heading Outreach Coordinator.