Nurse Practitioner, Message Center

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Message Center, Nurse Practitioner (NP) integrates advanced nursing processes (comprehensive assessment, diagnosis, planning, implementation, and evaluation) to deliver high-quality healthcare services and ensure continuity of care for patients. Utilizes advanced knowledge of nursing principles, practices, and ethics to perform duties within the NP Scope of Practice. Has authority and accountability for coordinating outpatient care, including advanced treatment plans. Collaborates with interdisciplinary teams to optimize patient outcomes and enhance patient satisfaction.

Performs other duties as needed to support efficient operations of the Message Center and meet patient care needs in the outpatient setting.

• Leave on Time
• Shared On-Call Schedule
• Work/Life Balance

Schedule
: 5 days per week, 8 hours per day, (Hybrid 2 days onsite with Patients) Monday - Friday 8am-5pm, 1 hour lunch |
Location
:
Brier Clinic, San Bernardino, CA

• Apply advanced nursing knowledge and skills within the NP scope of practice to manage call queues, perform triage, coordinate patient referrals, and provide comprehensive patient education to patients and their families.
• Develop and implement educational programs tailored to the specific needs of patients, families, and healthcare professionals related to various health conditions.
• Serve as a clinical resource and provide expertise to message center staff, physicians, patients, and other departments on medical and nursing matters.
• Conduct comprehensive nursing assessments and perform both simple and complex diagnostic and therapeutic procedures required by the patient population served by the NP message center.
• Actively participate in quality improvement initiatives aimed at enhancing the quality of care provided by the NP message center, including the development and evaluation of care standards.
• Stay informed about current insurance information and regulations affecting patients and families, ensuring compliance with insurance authorization requirements.
• Instruct and schedule patients for tests and procedures ordered by healthcare providers, assist with obtaining authorizations, and communicate test results to patients after review by healthcare providers.
• Deliver high‑quality patient care by adhering to departmental procedures and standards, and recommend innovative methods or processes that enhance quality, efficiency, and effectiveness of care.
• Assist in the development and updating of guidelines and procedures within the NP message center to ensure efficient workflow and adherence to best practices.
• Coordinate and actively participate in the cross‑training of other team members within the NP message center to ensure a cohesive and skilled workforce.
• Collaborate with multidisciplinary teams to coordinate complex care plans for patients with chronic conditions, including medication management, specialist referrals, and community resources.
• Develop and implement initiatives to promote health education and disease prevention within the community served by the NP message center, including wellness programs, health screenings, and outreach events.
• Other duties as outlined in the official job description.

• Education:
  
  Master's Degree and completion of NP curriculum required. Doctorate preferred.
• Licensure/Certification:
  Active California Registered Nurse (RN) license and California Nurse Practitioner Certificate required. Preferred to have a National Provider Identifier (NPI). Recommended DEA License. As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
• Experience:
  
  Minimum one year experience in an area of NP specialty required. Minimum two (2) years of experience as an RN in an acute care setting or in a sub‑specialty clinic environment required. Management experience preferred.
• E…