Installer​/Trainer

Caption Call is seeking a customer-focused Installer/Trainer who is passionate about helping people stay connected. In this role, you'll visit customers in their homes, install Caption Call phones, and provide personalized training that helps individuals with hearing loss communicate with confidence.

This is an ideal opportunity for someone who enjoys working independently, meeting new people, and making a meaningful impact in their community. Every installation is more than a service call. It's an opportunity to improve someone's ability to connect with family, friends, healthcare providers, and the world around them.

As part of Caption Call
, a leader in communication accessibility services, you'll join a mission-driven organization dedicated to breaking down communication barriers for Deaf and hard-of-hearing individuals.

• Flexible, Full-time schedule
• Work independently in your local community
• Mileage reimbursement
• Company-provided tablet and phone
• Opportunities for growth and advancement
• 401(k) with 6% company match and immediate vesting
• Medical support services through Teladoc
• Dental (including orthodontia) and vision insurance
• Employee Assistance Program
• Employee Resource Groups
• Learning and career development opportunities
• Meaningful work that positively impacts people's lives

Compensation for this role includes both an hourly wage and additional piece-rate earnings for completed installations and service calls.

$15.00 to $19.52 per hour, based on location and experience.

• $25/successful installation
• $25/successful priority service call
• $15/successful service call

An Install/Trainer earning $15.00 per hour who works 20 hours a week and completes:

• 8 successful installations ($25 each)
• 2 successful service calls ($15 each)

• Hourly pay: $300
• Installation pay: $200
• Service call pay: $30

Total gross weekly earnings: $530, plus eligible mileage reimbursement.

This example is for illustrative purposes only. Actual earnings vary based on hours worked, completed installations and service calls, territory demand, and other business factors. Earnings shown are before applicable taxes and deductions.

Compensation combines an hourly wage with additional piece-rate earnings, allowing employees to increase their earnings based on completed installations and service calls.

• Install and troubleshoot Caption Call phones in customers' homes
• Train customers on how to use their phone and key features with patience and professionalism
• Complete service calls and equipment exchanges as assigned
• Maintain accurate customer records and submit required documentation
• Retrieve, clean, and manage equipment inventory
• Assist with community outreach and lead generation activities as needed
• Represent Caption Call at local events and community engagements
• Follow all company compliance, privacy, and confidentiality requirements
• Maintain a high level of professionalism while working in customers' homes
• Perform other duties as assigned

Confidentiality: This position works with confidential customer information and requires a high level of integrity and discretion.

• Strong customer service and interpersonal skills
• Comfortable working one-on-one with customers in their homes
• Clear verbal and written communication skills in English
• Dependable, organized, and self-motivated
• Ability to work independently and manage your schedule effectively
• Adaptable and comfortable working in different environments each day
• Basic computer and technology skills
• Ability to explain technology in…