Site Supervisor

Description

Lutheran Social Services of Southern California's Mission:
Ignited by faith, we live out God's love by embracing, equipping, and empowering vulnerable people in Southern California.

The Site Supervisor is tasked with overseeing operations and programming, including direct client services, to ensure strict adherence to all organizational policies and procedures. This role encompasses both administrative responsibilities and direct client support. The Site Supervisor is expected to demonstrate a positive and respectful attitude, possess exceptional communication and time management skills, and provide effective guidance that upholds high standards of service delivery.

This includes integrating trauma-informed practices, maintaining cultural competence, and promoting organizational efficiency.

• Supervise the daily operations of the administrative building, transitional housing pods, and emergency shelter, with a focus on ensuring safety, cleanliness, and security throughout all areas.
• Ensure that shift logs, incident reports, and communication notes are completed accurately and promptly to support smooth transitions between shifts.
• Facilitate weekly team meetings, conduct case consultations, and hold individual check-ins to promote team cohesion and address staff needs.
• Lead staff, intern, and volunteer training sessions that are aligned with shelter and housing standards to ensure compliance and high-quality support.
• Collaborate with the Clinical Supervisor on matters related to intern scheduling, recruitment, placement, and the tracking of service hours.
• Approve timesheets on a bi-weekly basis, review leave requests daily, and conduct quarterly and annual performance evaluations.
• Participate in the interviewing and hiring process for staff, interns, and volunteers to build and maintain a strong team.
• Implement disciplinary actions, performance improvement plans, and verbal warnings in accordance with Human Resources guidelines when necessary.
• Maintain compliance with all local, state, and federal regulations governing shelter and service operations.
• Assist in the development of organizational policies, procedures, training manuals, and job descriptions to ensure compliance with grant requirements.

• Ensure timely and accurate data entry and record-keeping in the Homeless Management Information System (HMIS) and internal databases.
• Generate and analyze reports to monitor program metrics and support grant requirements.
• Maintain Coordinated Entry (CE) data for tracking referrals, placements, and client services.

• Ensure that intake procedures and intensive case management services comply with all contractual regulations.
• Oversee the completion of participant screening, assessment, and treatment planning processes.
• Guide staff, interns, and volunteers in referring and connecting participants to appropriate resources and services that support self-sufficiency, including employment, housing, and wellness goals.
• Monitor that all documentation is uploaded into HMIS and internal databases within twenty-four hours of completion.
• Ensure adherence to crisis intervention and mandatory reporting procedures by staff, interns, and volunteers as situations arise.
• Coordinate weekly individual and group sessions that focus on activities related to community integration, workforce development, housing, medical and mental health needs, substance abuse, and behavioral modification.

• Represent Lutheran Social Services of Southern California (LSSSC) at internal and external meetings and events at the local, state, and community levels.
• Facilitate and organize outreach and fundraising events, collaborating with the LSSSC development department for support and implementation.

• A bachelor's degree in social work, human development, or a related field is required, along with experience in social services, such as social work, public administration, psychology, or another related area and two years management experience within social services.
  OR
• A High School diploma and a minimum of…