Case Manager , II or III

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non‑profit social service agency.

The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over forty‑five (45) programs/services at 18 locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission:
Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable individuals, families, and communities toward self‑sufficiency.

The case manager works to coordinate community‑based services customized to individual needs. Case management is a collaborative process required to meet the client’s recovery, mental health, medical health, and human services needs. The case manager is responsible for assisting individuals and families experiencing homelessness in obtaining placement in interim housing (emergency shelter), transitional housing, and finding housing through Rapid Re‑Housing (RRH) or other applicable services.

For RRH, the position will collaborate diligently with individuals and families with low‑come to prevent or end homelessness by focusing on one‑time and short‑term financial assistance through Homeless Housing Assistance Prevention (HHAP) services. The case manager will work with program participants to eliminate barriers to housing stability, including obtaining employment, increasing income, financial literacy, household budgeting, addressing mental/physical health, providing, or linking to resources for transportation, childcare, legal, and other needs.

The case manager will utilize strength based intensive case management, advocacy, landlord mediation and outreach to promote self‑sufficiency and community engagement. The case manager will manage multiple cases at once, build on the strengths of participants, develop person‑centered service plans, facilitate groups, and connect participants with needed resources and services. Creative problem‑solving, careful record‑keeping and strong community/landlord linkages and relationship will be key.

• Review scope of work requirements for each program assigned by Program Coordinator.
• Fulfill program or contract requirement as outlined in contract or as directed by Program Coordinator.
• Screen, assess eligibility for services, verify client needs, and conduct intakes for prospective participants.
• Collaborate with the participants to develop a strength‑based individualized Service Support Plan, ISSP, and safety plan to address holistic health and service needs.
• Provide case management services to all clients as needed and in accordance with policies and procedures, including but not limited to intake, assessment, care planning, linkage, transportation, and consultation to resources in the community.
• Complete Reverse Referral and Community Que Referrals in the Homeless Management Information System (HMIS) system when applicable.
• Serve clients and community with empathy and awareness of appropriate boundaries.
• Ensure clients maintain eligibility for services.
• Locate suitable Rapid Rehousing (RRH) housing options.
• Ensure participants possess basic life and home care skills.
• Prepare program participants for eventual self‑sufficiency by assisting clients with obtaining social security cards, birth certificate, California Identification card, and/or income verification forms.
• Teach budgeting and financial literacy skills.
• Build connections with potential employers and training programs.
• Prepare participants for job interviews;…