Intakes Service Coordinator

JOB TITLE:

Intakes Service Coordinator I - Community Supports ILOSREPORTS TO

Program Manager, CS Program

8:00AM-4:30PM Monday-Friday

Non-Exempt

1842

Community Supports-ILOS is funded through California Advancing and Innovating Medi-Cal (Cal-Aim) and is a program that coordinates care by utilizing a person-centered approach to maximizing individual’s health and life trajectory. Community Supports-ILOS services are medically appropriate and cost-effective alternatives to services covered under the state plan. All potential Community Supports-ILOS members must be enrolled in a Managed Care program of either Inland Empire Health Plan (IEHP), or Molina Healthcare Step Up is a contracted provider of In Lieu of Services-Community Supports, and the Managed Cares will refer qualified members directly to Step Up’s CS-ILOS Programs.

Step Up will begin outreach and engagement to promote the services, enroll the members in the CS-ILOS and provide services intended to improve their current housing situation as well as improve their social and physical determinants of health. CS-ILOS services consist of a care team providing in-person care management and care coordination that aims to identify and manage comprehensive needs through improving outcomes, improving housing support, and addressing social drivers of health.

The Intake Services Coordinator is principally responsible for engaging, outreaching and accepting all member referrals to Step Up’s Community Supports-ILOS . The Intake Services Coordinator will work and report directly to the Program Managers under the direction of Director of Cal-Aim. In the future this position may turn into a Service Coordinator I, Generalist depending on work needs.

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

The following reflects essential functions for this job but does not restrict other tasks which may be assigned:

• Under the supervision of the Program Managers, Intake Service Coordinator I, is responsible for working effectively with and as part of the program to provide high quality, effective care management to the health plan’s members, and provide interventions as outlined in CalAIM resource guide to support Medi-Cal’s managed care plans. The Intake Service Coordinator will provide primarily field-based services including outreach and engagement, housing navigation and transition services, housing deposits, housing tenancy and sustaining services coordination of care, resource linkages, and working with other professionals and organizations in the community to ensure quality of care for members.

• Participate in outreach and engagement efforts to enroll referred members in ILOS-CS.
• Housing navigation and transition services
• Housing Deposits Services
• Housing tenancy and sustaining services.
• Provide advocacy on behalf of ILOS-CS Members in the home, the community, and in provider organizations. May transport and attend any appointments to ensure successful completion of and outcomes of each goal.
• Conducting tenant screenings and housing assessments that identify the member's preferences and barriers related to successful tenancy.
• Developing an individualized housing support plan based upon the housing assessment that addresses identified barriers, includes short and long-term measurable goals for each issue, establishes the member’s approach to…