Service Coordinator Outreach SBC

HOURS
:
Discretion of Program Manager

CLASSIFICATION
:

Non-Exempt

SUMMARY :
The Service Coordinator I - Outreach is a member of the Homeless Coordination team located in the County of San Bernardino. Primary tasks include street outreach and engagement, housing linkage and ongoing case management services with individuals experiencing homelessness.

Benefits and

What We Offer:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES :
Primaryareasofresponsibilityinclude,but are not limited to the following:

• Engages persons without homes in the County of San Bernardino to initiate contact, develop rapport,andassessindividualsforserviceneeds.
• Complete the homelesssurveytool,VI-SPDATonallhomelessindividuals encountered to determine severity of need. Submit tool results to local CES for entry and housing match.
• Evaluate for immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc. Evaluate for appropriate triage or linkage to housing, health and financial resources to help resolve homelessness and refer to community partners.
• Engage assignedclientstoachievetheirgoalsandobjectivesandreporttotheteamandclinically qualified staff regarding changes clients of level of functioning, support networks,adequacy of living arrangements, financial status, physical health, level ofself-care.
• Work in collaboration with other local outreach teams to schedule collaborative outreach events to provide whole person care in the field.
• Maintain member files in compliance with funder requirements.
• Assist with the collection of data, and submission of quarterly/annual reports.
• Attend Step Up staff meetings and trainings as requested.
• Coordinate with City Departments such as Library, Police, Fire, Public Defender, Parks and Recreation to support, assist with homeless population education to staff and linkage to services.

• Knowledge of or experience with mainstream benefits and services competencies such as Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, Housing First,Harm Reduction,etc.
• Ability to work collaboratively with others and on a team.
• Uses good time management skills and resources to balance case load direct service and paperwork.
• Works within skills and scope of practice asking for support and training to improve abilities when needed.
• Ability toworkasateammemberonthestreets,inhomelessfacilitiesorwithotherhomelesscommunity providers such as police, churches and hospital ER’s.
• Ability to engage individuals on the streets in a meaningful manner which imbues trust enoughtoacceptservicesoffered.
• Understands and promotes safety first to self and team members.

QUALIFICATIONS : 1 year of related work experience working with homeless population. Casemanagementexperienceisessential,includingtheabilitytochartpatientprogresstomeet documentation requirements.

Candidatemusthaveowntransportationandcurrent California driver’s license and insurance.

Position requires occasional driving and transporting.

SUPPLEMENTAL INFORMATION :

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms,orpoverty.

Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever elevate to physical contact,andnegativeorderogatorycommunicationpatternscanoftenbenegotiated successfully.

Alldirectcarestaffareprovidedadequatetrainingtodevelopskillstodeescalatecrisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

Please Note:

This position is part of the Service Employees International Union (SEIU
721) Bargaining Unit.

PHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is…