Site Monitor

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency.

The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission:
Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable people in Southern California.

The Site Monitor is responsible for ensuring that the site operates efficiently, orderly, and safely. The Site Monitor demonstrates the ability to work effectively with diverse populations in a respectful and professional manner. The Site Monitor will establish and maintain positive working relationships with clients, community partners, and staff. The Site Monitor will support and encourage clients in freely advocating for their needs, engage in solution-focused problem-solving, and short-term crisis intervention.

The Site Monitor will provide services according to LSSSC’s mission to embrace, equip, and empower clients toward self-sufficiency.

• Facilitate client orientation and check-in processes.
• Ensure clients adhere to the scheduling requirements and contractual agreements.
• Establish a safe environment by conducting facility check-in to observe clients in their
• designated areas, beds, or PODs.
• Ensure that clients follow all rules and protocols in a calm and orderly manner by addressing violations and redirecting as needed.
• Engage in crisis intervention and de-escalation practices.
• Contact the San Bernardino City Police Department for assistance when appropriate (imminent danger).
• Maintain activities log on a nightly basis. The log must be completed immediately after the service for the Case managers and Shelter Director to access during the following day shift.
• Complete and email incident reports before the end of shift.
• Reports incidents to Shelter Director and Case Managers via an email sent within 24 hours and telephone call to Site Director immediately after crisis/emergent situations.
• Evaluates the condition of the shelter, temporary modulars, and pods and completes work orders to report safety concerns and needed repairs.
• Follows all policies and procedures including agency, department, grant and contractual agreements.
• Participates in team meetings.
• Completes all required training (e.g., HMIS, case management, crisis intervention).
• Protects client confidentiality in accordance with HIPAA and LSSSC Policies and Procedures.
• Will work a flexible schedule as needed.
• Serve clients and community with empathy and awareness of appropriate boundaries.
• Complete documentation regarding client services in the HMIS within 24 hours of the service.
• Submit leave requests and complete timecard in accordance with the employee handbook.
• The supervisor may assign other duties.

Problem Solving
- Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem solving situations;
Uses…