Manager, Revenue Operations Scaled Services, Enablement and Support

Overview

Position Summary...The Program Manager, Strategic Initiatives & Special Projects will drive operational excellence and strategic transformation within Enablement & Support (E&S). This role connects leadership strategy to operational execution by identifying, prioritizing, and managing initiatives that enhance efficiency, scalability, and quality across the E&S ecosystem. The ideal candidate is an operations-minded strategist who thrives in ambiguity, uses data to identify opportunities, and leads structured improvement efforts that elevate both customer and associate experiences.

• Partner with E&S leadership to ensure process and operational initiatives align with organizational strategy and business goals.
• Lead end-to-end delivery of strategic initiatives—from scoping and stakeholder alignment through execution, measurement, and post-launch optimization.
• Champion advertiser and operational needs in new and existing programs, ensuring the voice of the customer and associate informs decision-making.
• Identify and address workflow inefficiencies by leading structured improvement programs that streamline operations and reduce manual effort.
• Develop and implement continuous improvement frameworks (e.g., Lean Six Sigma, Kaizen) to drive sustained efficiency and scalability.
• Facilitate audits, process shadowing, and trainings to ensure consistent execution and quality across global teams.
• Draft, maintain, and socialize detailed process documentation and workflows.
• Establish feedback loops to capture learnings, monitor adoption, and track ongoing performance.
• Translate program strategy into actionable metrics and KPIs to assess program health, efficiency, and capacity.
• Identify risks, escalate proactively, and drive alignment on mitigation plans across teams.
• Partner with cross-functional stakeholders across Product, Sales, Operations, and Customer Support to drive process parity and excellence across the advertiser lifecycle.
• Serve as a point of contact for escalations, complex workflows, and off-path scenarios.
• Foster strong relationships across global teams to ensure transparency, collaboration, and accountability.

• 3+ years of experience in AdTech, program operations, or related technology environments.
• Proven ability to analyze, document, and improve business processes at scale.
• Strong collaborator with exceptional communication and stakeholder management skills.
• Experienced in program or project management, with the ability to lead initiatives without direct authority.
• Analytical and data-driven, able to translate insights into strategic and operational recommendations.
• Comfortable working in a fast-paced, evolving environment and navigating ambiguity.
• Self-starter who is curious, proactive, and unafraid to challenge the norm.
• Familiarity with structured improvement methodologies (Lean Six Sigma, Kaizen, etc.) is a plus.

San Bruno, California US-08848:
The annual salary range for this position is $ - $

Hoboken, New Jersey US-10279:
The annual salary range for this position is $96,000.00 - $

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Stock

Benefits include health (medical, vision, dental), retirement options (401(k), stock purchase), life insurance, and paid time off (PTO, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting). Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a Walmart-paid education benefit program for associates in Walmart and Sam’s Club facilities, covering tuition, books, and fees.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. For information about PTO, see One.

Walmart.

One.

Walmart may include additional information about benefits and eligibility. The phrase “For Information About Benefits And Eligibility, See One.

Walmart.” is included for reference. Note:
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