USA) Senior Manager, Technology Operations

Position Summary…

The Product & Launch Operations role drives the operating cadence, tooling hygiene, and cross-functional readiness required to plan, deliver, and launch a product portfolio predictably and efficiently. This role owns portfolio planning operations and roadmap governance within Airtable/Beacon, ensures KPI alignment and tracking across teams, surfaces portfolio risks and tradeoffs, and leads readiness management for major initiatives across Product, TPM, Engineering, Launch Ops, and key cross-functional partners (PMM, Sales, CS, Analytics).

Portfolio Planning Operations & Cadence

• Own the planning operating model for the portfolio (annual/quarterly cadences), including timelines, templates, and required inputs/outputs.

• Run portfolio forums (e.g., planning reviews, prioritization checkpoints, execution health reviews) to drive alignment and decision-making.

• Standardize planning artifacts and ensure teams follow consistent processes for intake, prioritization, and sequencing.

Roadmap Source of Truth

• Maintain the portfolio roadmap system of record by enforcing Airtable/Beacon hygiene: data completeness, taxonomy, ownership, and update cadence.

• Define and manage roadmap governance (required fields, definitions, validation rules, and change controls).

• Ensure roadmap data is reliable for downstream reporting, launch planning, and executive communications.

KPI Alignment and Tracking

• Ensure KPIs are defined, instrumented, and aligned across teams (delivery, adoption, quality, reliability, customer outcomes) during the beginning of the planning cycle (before launch readiness).

• Establish metric definitions and governancelikemetric dictionary, calculation logic, refresh cadence,andownership.

• Buildandenable reporting that provides leadership-ready visibility into portfolio performance and launch outcomes, with consistent and reliable tracking metrics.

Portfolio Management

• Proactively surface portfolio risks, dependencies, and tradeoffs; drive mitigation plans and decision points.

• Coordinate dependency mapping across teams and functions, and maintain escalation paths and resolution timelines.

• Provide clear, concise narratives for leadership on impacts to scope, timeline, resourcing, and customer outcomes.

Roadmap Change Management

• Own the process for roadmap changes (scope shifts, sequencing changes, date changes), including intake, impact assessment, approvals, and communications.

• Ensure changes are reflected consistently across Airtable/Beacon and communicated to impacted stakeholders.

• Maintain a decision log and change history to support transparency and reduce churn.

Major Initiative / Project Readiness Management

• Manage readiness for major projects across PM, TPM, Engineering, Launch Ops, and XFNs (PMM, Sales, CS, Analytics).

• Drive readiness criteria and evidence-based checkpoints (requirements clarity, delivery plan, support readiness, enablement, analytics/measurement plan).

• Coordinate launch communications, enablement needs, and stakeholder alignment to ensure smooth execution through GTM, with partnership across Release Management.

Cross-Functional Launch Coordination

• Partner with Launch Ops and XFNs to coordinate launch communications,launchenablement,product training, andlaunchsupport preparation.

• Ensure launch artifacts are complete,shared (launch brief, FAQs, release notes, support playbooks, measurement plan), and comprehended by stakeholders and external partners.

• Facilitate escalation and issue resolution during critical launch windows.

• Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience).

• 8-12+ years of experience in product operations, program management, technology operations, or launch operations.

• Demonstrated experience running portfolio cadences and cross-functional planning processes.

• Experience maintaining roadmap tooling and data hygiene (e.g., Airtable/Beacon or similar systems).

• Strong stakeholder management skills and ability to influence without authority.

Preferred Qualifications

• Experience partnering with PMM, Sales, CS/Support, and Analytics on launch readiness and GTM execution.

• Experience defining KPI frameworks…