More jobs:
Global Escalations & Scaled Communications Lead
Job in
San Bruno, San Mateo County, California, 94066, USA
Listed on 2026-07-23
Listing for:
Google
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Bilingual, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Google's You Tube Escalations team works 24/7 to manage public conversations and sensitive user interactions, protecting brand reputation and user safety. The role may be located in Playa Vista or San Bruno, CA.
As an Escalation Specialist, you will craft impactful public-facing communications and manage a wide range of escalations from social media channels, reporting to the Global Escalation Manager and collaborating with cross-functional teams to mitigate brand risk.
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