Director, UX Design

Position: (USA) Director, UX Design
Position Summary...

What you'll do...

Role summary:

The Director, UX Design leads the development and execution of user experience strategies that enhance customer engagement and business value. This role drives user research, interaction design, and usability testing to deliver intuitive, scalable solutions aligned with strategic goals. Collaborating across functions, the Director fosters strong stakeholder partnerships and guides teams in continuous improvement efforts. By leveraging data-driven insights and emerging trends, this position ensures innovative, user-centered designs that meet evolving market needs while maintaining high standards of quality and operational excellence.

About the team:

Join Walmart's award-winning design team dedicated to shaping the future of digital commerce globally. This team leads the evolution of  and the Walmart mobile app by creating purposeful, user-centered experiences that simplify shopping and empower customers. Focused on strategic alignment, user research, and continuous improvement, the team collaborates across functions to deliver innovative solutions that enhance daily lives. By blending brand and system design, the team drives retail innovation with a commitment to excellence, accessibility, and impactful stakeholder engagement, ensuring seamless and confident shopping experiences for millions worldwide.

What you'll do:

* Lead the development and implementation of user experience strategies based on comprehensive user research and analysis.

* Collaborate with stakeholders to align UX design initiatives with business objectives and market trends.

* Oversee user discovery activities including interviews, surveys, and site visits to gather actionable insights.

* Drive the creation of interaction designs, prototypes, and visual design standards to ensure consistency and scalability.

* Manage cross-functional partnerships to foster collaboration and support strategic goals.

* Guide usability testing and iterate designs to enhance customer engagement and satisfaction.

* Promote continuous improvement by evaluating processes and integrating emerging UX methodologies.

What you'll bring:

* Extensive experience in user experience (UX) and user interface (UI) design, including user research, journey mapping, and prototyping.

* Proven ability to manage and engage stakeholders through effective communication, analysis, and strategic alignment.

* Strong knowledge of interaction and visual design principles, with expertise in creating scalable and consistent design solutions.

* Demonstrated leadership in driving continuous improvement processes and fostering collaboration across cross-functional teams.

* Skilled in synthesizing qualitative and quantitative research to inform design decisions and enhance customer engagement.

* Ability to develop and implement business strategies that align with organizational goals and customer needs.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may…