Manager, Learning & Development - Agency & Partner Education - Connect

Position Summary…

The Manager, Learning & Development, Agency/Partner Education is a hands-on learning leader responsible for designing, developing, and delivering Walmart Connect’s internal and external product education and certification programs. This role focuses on executing high-quality, scalable learning experiences that enable associates, advertisers, and partners to effectively use Walmart Connect’s advertising products and solutions.

Reporting to the Sr. Manager, Learning & Development, this role plays a key part in supporting the growth of Walmart Connect Academy by building impactful learning programs that drive product adoption, campaign performance, and advertiser success.

By partnering cross-functionally and applying strong instructional design and facilitation expertise, this role helps deliver data-driven learning programs that enhance product knowledge, improve user confidence, and support business growth.

Program Design, Content Development & Facilitation:

• Design and deliver multi-modal learning programs, including Instructor-Led Training (ILT), Virtual ILT (vILT), eLearning, video, simulations, microlearning, and blended learning for internal and external audiences.
• Develop modular curricula (e.g., 101/201/301) that build from foundational product knowledge to more advanced platform capabilities and campaign strategies.
• Apply instructional design, UX, and storytelling principles to create engaging, learner-centric content.
• Create high-quality learning assets using tools such as Articulate Rise/Storyline, Camtasia, Vyond, Adobe Creative Suite, and PowerPoint.
• Facilitate live and virtual training sessions, certification programs, and enablement workshops.
• Partner with subject matter experts (SMEs) to translate product features and updates into effective learning experiences.

Certification Program Execution:

• Support the development and delivery of certification programs, including content creation, assessment design, and updates.
• Maintain certification materials to ensure alignment with current product features and best practices.
• Assist in managing certification logistics, learner tracking, and reporting within the LMS.
• Ensure consistency and quality across certification content and learner experiences.

Cross-Functional Collaboration:

• Partner with Product, Marketing, Sales, and Partner Management teams to align training with product launches and business priorities.
• Participate in needs analyses and discovery sessions to identify skill gaps and recommend learning solutions.
• Lead the rollout of training initiatives tied to go-to-market efforts and product releases.

Measurement & Continuous Improvement:

• Track and analyze learning performance metrics such as completion rates, learner feedback, and knowledge retention.
• Use data and feedback to continuously improve content, delivery methods, and learner experience.
• Own reporting efforts that connect learning outcomes to business impact.

Academy Support & Program Operations:

• Contribute to the ongoing development of Walmart Connect Academy as a scalable learning platform.
• Lead program operations including scheduling, communications, and coordination with stakeholders.
• Ensure learning content is organized, accessible, and maintained within learning platforms.

What you’ll bring…

• Bachelor’s degree in Business, Communications, Education, or related field and 2 years’ experience in adult learning, training content development, or related area OR 4 years’ experience in adult learning, training content development, or related area.

Preferred Qualifications

• 5+years of experience in Learning & Development, Product Enablement, or Customer/Partner Education.
• Experience designing and delivering multi-modal learning programs (ILT,vILT, eLearning,…