UX Researcher, YouTube Commerce

Overview

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers. The UX team gathers insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design.

We collaborate with engineering and product management to create industry-leading products that deliver value for users and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google provides opportunities to collaborate with UXRs across Google through meetups, mentor programs, and access to internal research tools. As a UX Researcher on the You Tube Commerce team, you will own the insights that fuel the entire transaction lifecycle for all You Tube’s paid experiences including NFL Sunday Ticket, You Tube Premium and Music, channel memberships, and more.

At You Tube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $129,000-$185,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

• Drive complex research programs to identify high-value opportunities for our team.
• Partner closely with Design, Product, and Engineering leaders to drive product strategy and ensure product excellence through strategic and tactical research.
• Collaborate effectively with researchers and stakeholders across teams to influence product direction.
• Demonstrate effective problem-framing, build upon existing knowledge, integrate quantitative and qualitative methods, and deliver excellence in research execution and communication of insights.
• Facilitate healthy team dynamics, build cross-functional relationships, and increase adoption of strategic/tactical research insights at the team, product, and organizational level.

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in an applied research setting (e.g., product or academic), or similar.
• Experience with research methods (e.g., usability, studies, contextual inquiries, 1:1 interviews, unmoderated research studies).

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
• 3 years of experience working with executive leadership (e.g., Director level and above).
• 2 years of experience conducting UX research on products, managing projects, and working in a large, matrixed organization.
• Experience working with platform-level initiatives or horizontal features that scale across multiple product areas (e.g., building a research-backed framework for global checkout).
• Excellent storytelling skills with the ability to turn complex research into clear, actionable frameworks for executive stakeholders.

Responsibilities include collaborating with teams, shaping research strategy, and communicating insights to influence product decisions.