Policy & Escalations Lead, Trust & Safety Ops

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
• Experience in content policy, anti-abuse, reviewing online content and working on escalations.

Preferred qualifications:

• Master's degree or PhD in a relevant field.
• Experience with machine learning.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
• Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.

About the job

Fast-paced, dynamic, and proactive, You Tube’s Trust & Safety team is dedicated to making You Tube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the You Tube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Policy Specialist, you will ensure we deliver performance goals for sensitive and timely escalations of flagged content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure issues are triaged and the right stakeholders are involved in resolution. You will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts next.

In addition, you will dive into the data around incidents and search for trends, impact, and possible improvements. In this role, you will review graphic, controversial, and sometimes offensive video content in line with You Tube’s Community Guidelines.

At You Tube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world.

We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Own and manage policy escalations from legal and compliance teams, driving consensus across all stakeholders.
• Develop knowledge across all product areas to ensure faster, more efficient resolution. Develop post-mortems and implementations of preventative solutions, including working with Engineering on tools.
• Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.
• Coordinate or support operational implementation of regional regulations and maintain workflows for compliance.
• Review graphic, controversial, and offensive video content in line with You Tube's community guidelines.