Manager, Billing Operations - Billing & Process Excellence - Walmart Connect

Position Summary...

The Manager, Revenue Cycle Management
-Billing & Process Excellence is responsible for analyzing, optimizing, and transforming the end-to-end billing and revenue processes. This role ensures operational excellence through process re-engineering, automation, and cross-functional alignment - driving efficiency, accuracy, and scalability as the business grows.

You'll own the design and optimization of core billing processes, drive automation and governance, and ensure every new ad product and initiative are billing-ready from day one. This position requires a balance of operational depth, analytical insight, Project management skills and cross-functional leadership to enable scalable, accurate, and transparent revenue operations.

An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

About Walmart Connect:

At Walmart, we enable the connection between supplier brands and retail shoppers at an unprecedented scale. As primary stewards of our brand promise, "Save Money. Live Better," we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, highly-visibility team within the largest company in the world.

We believe all digital advertising can be targeted and accountable - and we have Walmart's sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth;
Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart's overall growth strategy.

What you'll do...

Program Management

* Lead end-to-end program management for billing-related initiatives, from requirements through execution and delivery

* Drive alignment across cross-functional teams (Product, Engineering, Finance, Operations)

* Track timelines, risks, dependencies, and ensure successful delivery of key initiatives

Cross-Functional Collaboration

* Act as a bridge between business teams and technical teams

* Translate business requirements into clear, actionable product and engineering inputs

* Drive stakeholder communication, alignment, and adoption of new processes

AI & Automation Enablement

* Identify opportunities to leverage AI and automation to streamline billing workflows, reporting, and case management processes

* Partner with Product and Engineering to design and implement AI-driven solutions (e.g. anomaly detection, reporting automation)

* Drive adoption of AI tools to improve efficiency, accuracy, and scalability across operations

* Evaluate emerging AI capabilities and recommend cases aligned with business needs

Process Optimization & Automation

* Identify, prioritize, and implement automation initiatives to eliminate manual processes, reduce errors, and enhance operational efficiency.

* Collaborate with Product, Data, and Engineering teams to deliver system improvements and integrations supporting billing accuracy and data continuity.

* Conduct root cause analysis on recurring billing errors or delays and define actionable solutions

* Translate operational pain points into technical requirements, test new tools, and measure automation ROI.

* Develop business requirements documentation (BRDs) for system enhancements and ensure successful deployment through UAT

Reporting

* Build and maintain dashboards, scorecards, and reports that provide visibility into monthly KPIs such as billing accuracy, dispute trends, collections performance, and revenue variance.

* Deliver actionable insights that inform business decisions, process improvements, and resource prioritization.

* Monitor adherence to SLAs and operational KPIs across functional teams (Contract Management, Invoicing & Dispute Resolution, Collections).

Billing enablement

* Own the end-to-end ad product setup process for billing, ensuring every new product is properly configured in systems to enable accurate invoicing

* Ensure smooth billing for all new initiatives or product launches, validating data flows, mapping, and invoicing readiness prior to…