Production Support​/ Backend Engineer

Production Support Engineer Job Description

Support trouble-shooting client issues with high level data analysis and project review.

Evaluate client applications using analytics such as Splunk, xMatters, Quantum Metrics software tools.

Make modifications to alert tools to ensure proper monitoring of Mobile Infrastructure.

Maintain interaction within entire organization and third party related entities.

Provide detailed information with Tier 1 clients as required. Internal Dev Ops teams and 3rd party vendors such as Akamai.

Engage in internal issues review and Support calls.

Assist in support hours of operation and off hour production emergencies.

Perform level of effort estimates for assigned tasks and change orders requests.

Help stabilize production environment migrations.

Identify root causes of technical issues in production and out of box failures.

Design and develop solutions to better identify spiking errors and potential issues that could lead to outages.

Interact with project teams for new products development giving insights from technical issues of previous releases/migrations.

Study and recommend corrective solutions for enhancing issue detection efficiency.