Manager, Billing Operations and Dispute Management - Connect

Position Summary…

The Billing Operations Manager is responsible for leading the operations model, controls, performance management, and cross-functional execution of our Revenue Cycle Management billing functions.

Reporting to the Senior Manager of Invoicing & Dispute Resolution, this role will serve as a horizontal leader across Self-Serve Billing, Managed Serve Billing, Disputes, and 3P Billing, ensuring the team operates with consistency, accountability, accuracy, and scalability.

The ideal candidate will bring strong billing operations experience, people leadership, process improvement discipline, and the ability to connect day-to-day execution with broader revenue, cash, customer, and compliance outcomes.

About Walmart Connect:

At Walmart, we enable the connection between supplier brands and retail shoppers at an unprecedented scale. As primary stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, highly-visibility team within the largest company in the world.

We believe all digital advertising can be targeted and accountable – and we have Walmart’s sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth;
Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart’s overall growth strategy.

Billing Operations:

• Lead end-to-end Billing Operations across Self-Serve, Managed Serve, and 3P billing, ensuring clear ownership, consistent execution, and alignment across all billing lanes.
• Establish and manage the billing operating rhythm, including prioritization, workload visibility, escalation paths, and coordination across the full revenue cycle.
• Own billing governance, including SOPs, approval workflows, adjustment controls, documentation standards, and audit readiness
• Ensure billing activities are accurate, timely, compliant, and scalable as business volume, customer complexity, and partner needs grow.
  Dispute Resolution:
• Oversee the dispute resolution process to ensure disputes are reviewed, prioritized, resolved, and closed within established SLAs.
• Partner with Finance, Accounting, Sales, Operations, Legal, and customer-facing teams to resolve complex billing disputes and prevent recurrence.
• Monitor dispute aging, dispute volume, credit trends, root causes, and financial impact to identify operational or system-driven issues.
  Operational Support:
• Serve as the cross-functional escalation leader for billing issues involving customers, systems, contracts, platforms, internal teams, or third-party partners.
• Support and develop billing team members who own specific billing lanes, ensuring role clarity, accountability, and consistent performance expectations.
• Manage team prioritization, capacity planning, training, SOP adherence, and day-to-day operational readiness.
• Partner with Product, Engineering, Finance, Accounting, Sales, Operations, Legal, and third-party partners to resolve issues and improve billing execution.
  Process Improvements & metrics reporting:
• Define, monitor, and improve Billing Operations KPIs, including billing accuracy, invoice timeliness, SLA adherence, dispute aging, backlog, credit activity, revenue leakage, and cash-cycle impact.
• Use data and root-cause analysis to identify recurring defects, manual work, control gaps, reconciliation issues, and contract-to-bill breakdowns.
• Lead process improvement initiatives that reduce rework, improve accuracy, strengthen controls, automate workflows, and scale Billing Operations.
• Develop reporting,…