Security Account Manager

Overview

Founded in 1973, Inter‑Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to governments and commercial customers on four continents. Inter‑Con specializes in customized security services for clients whose needs exceed the capabilities of traditional guard firms, including the Departments of State, Justice, Homeland Security, Energy, Defense, Fortune 500 companies, major public utilities, and ultra‑high net worth individuals.

Inter‑Con employs over 35,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter‑Con remains 100% family‑owned and managed and operates as the industry leader in customized, high‑requirement security solutions.

The Account Manager reports to the Regional Account Manager. The major responsibilities of the position include, but are not limited to, the following duties:

• Manage daily operational and administrative functions across security contracts employing roughly 100 Inter‑Con employees
• Keep the Regional Account Manager apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Support the Regional Account Manager in operational decision‑making process
• Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Ensure the highest standards of conduct, appearance, performance, and training are being met at all times

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (e.g., MS Word, Excel, Access, SharePoint)
• Understanding of security operations and contracts management preferred
• Understand operational KPIs and the ability to utilize data to drive operations
• Strong interpersonal, critical thinking and time management skills
• A great communicator that values teamwork
• Experience in a general office setting in a supervisory role preferred
• Comfortable in an ever‑changing, fast‑paced, sometimes stressful environment
• Technologically savvy – experienced with MS Office Suite; working knowledge of technology‑driven scheduling platforms a plus
• Project management experience; PMP certification a plus
• Adept in leading teams in complex problem solving
• Customer service orientation required
• Able to interact in a corporate environment and effectively communicate with all levels of management
• Must be flexible and able to meet deadlines in a high‑tempo environment
• Excellent time‑management, organization and multi‑tasking skills required
• A dependable team player with business maturity, enthusiasm, and a positive work attitude
• Ability to work in a matrixed environment

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public
• Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime
• Time flexibility depending on the needs of the company

Duties, responsibilities and activities may change at any time with or without notice.

Inter‑Con Security Systems, Inc. is an Equal Opportunity Employer – Disability/Veteran.