GSOC Operator

Surefox North America Inc is a veteran owned company that strives to create a diverse and unique culture of trained and talented individuals. Surefox is seeking a highly skilled and versatile individual to fill the Full Time role Global Security Operations Center (GSOC) Operator, System/Badging Administrator, and Threat & Intelligence Analyst.

Your primary duties will be responsible for supporting, monitoring, and coordinating the global security efforts of our client, ensuring the effective operation of access control systems, badging processes, incident response, and intelligence gathering. This role is essential in ensuring the safety and security of employees, assets, and facilities worldwide.

The ideal candidate will have experience in GSOC operations, system administration (specifically with Genetec), access control systems, as well as threat and intelligence analysis. In addition, they must possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage a variety of security functions in a fast-paced and dynamic environment.

As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do.

We are not offering visa sponsorship for this position at this time.

Compensation for this position is $38.20, schedule is M-F  hrs.

• GSOC Operator Functions

  Monitoring & Incident Response:
  Act as the primary operator in the GSOC, monitoring security systems including access control, CCTV, and alarm systems across global sites. Respond to and manage security alarms and incidents, escalating as needed to appropriate internal or external resources (e.g., police, fire services, or emergency responders). Conduct initial assessments of global events and incidents and communicate the potential impact to relevant stakeholders, including employees and management.
  
  Coordinate and dispatch security personnel or emergency services to mitigate threats or respond to incidents. Document and report incidents, maintaining accurate records of actions taken, responses, and outcomes.

  Communication & Reporting:
  Provide timely and accurate updates to internal stakeholders regarding ongoing incidents and global security events. Generate daily, weekly, and monthly security reports, including incident summaries, system health checks, and security metrics. Collaborate with local law enforcement, first responders, and internal teams to enhance security responses and threat mitigation efforts. Serve as the point of contact for global employees seeking assistance or reporting incidents related to their safety and security.

• System/Badging Administration

  Access Control Management:
  Serve as the lead administrator for the Genetec access control system (or relevant platform), ensuring that all access control hardware and software are functioning properly. Oversee the issuance and deactivation of security badges, maintaining the integrity and accuracy of badge records for all personnel. Troubleshoot and resolve issues with access control systems, including badge readers, card printers, and CCTV integrations.
  
  Conduct audits of badge access permissions and resolve any discrepancies or anomalies.

  System Maintenance & Configuration:
  Regularly update and maintain the Genetec Security Center, ensuring it operates optimally and securely. Work with vendors and integrators to maintain and enhance system functionality, providing support for system repairs or troubleshooting as necessary. Configure and optimize CCTV surveillance settings to ensure proper monitoring and video data integrity.

• Threat & Intelligence Analysis

  Global Risk & Intelligence Monitoring:
  Continuously monitor and assess global events (e.g., geopolitical incidents, natural disasters, criminal activity) for potential risks to the organization. Analyze global security threats and provide actionable intelligence reports to the security management team and other stakeholders. Participate in the creation and distribution of emergency notifications, advisories, and security alerts to the broader organization. Investigate suspicious activities or anomalies detected via security systems or other sources, escalating issues as needed.

  Crisis Management & Response:
  Support crisis mitigation efforts by analyzing incidents, developing response strategies, and providing after-action reports. Work with the security management team to improve GSOC operational effectiveness and security posture through lessons learned from incidents. Coordinate the response to critical incidents, ensuring that all stakeholders are informed and that proper protocols are followed.

  Security System Oversight:
  Ensure that all GSOC platforms (e.g., Genetec, CCTV, alarm systems) are functioning at peak performance, assisting in troubleshooting and system configuration when necessary. Collaborate with security engineers and vendors to recommend and implement system improvements. Maintain…