Director of , IT

Position: Director of Applications, IT
The IT Director, Applications, will report to the Chief Information & Technology Officer in the Division of Innovation & Technology. The IT Director’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s entire Application Technology portfolio. This includes developing, maintaining, supporting, and optimizing key enterprise and departmental application portfolio, particularly Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Software as a Service (SaaS) Applications, Geographical Information Systems (GIS), Business Intelligence (BI), Custom Application development, Customer Relationship
Management (CRM), etc.
The IT Director, Applications will work closely with decision makers for the San Mateo County Transit District (Sam Trans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for the entire district.

This individual will apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems. In addition, the IT Director’s primary goals are to develop and manage application portfolio for each department and to
attain all IT service level agreements for the user community within the organization.
Examples of Essential Functions:

Strategy & Planning:

• Develop, direct, and oversee the implementation of strategies, goals, objectives, policies, procedures, and work standards for the application department.
• Works closely with the Chief Information Officer and other District management staff regarding the development and implementation of long- and short-term strategies for the delivery of effective technology services, District-wide.
• Contribute to the department’s service quality through the development and implementation of policies and procedures to meet legal requirements, District needs, and strategic objectives.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Define and manage the technology roadmap for the applications portfolio, ensuring it supports the long- term goals.
• Establish service level agreements with business units. Ensure that goals, performance metrics, and other requirements associated with the day-to-day operations of the division are achieved.

Operational Management:

• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Develop, Manage and Maintain Enterprise Application Architecture.
• Provide leadership on all project management activities. Plan, coordinate and monitor all aspects of projects that translate business objectives and requirements into workable plans.
• Direct the management of innovation and technology research, development, conversion, installation, and maintenance projects.
• Participate in planning processes to evaluate the operational functionality and recommend enhancements for operational effectiveness.
• Direct, plans and participate in systems design and oversees the development and implementation processes.
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
• Establish and maintain regular communications with the executives and, decision-makers, stakeholders, department heads, and end users regarding infrastructure activities.
• Develop, implement, and manage Service Level Agreements (SLAs), including coordinating discussions with stakeholder management regarding current and anticipated service requirements and alternative approaches.
• Develop and manage IT policies and procedures related to Enterprise & Departmental Applications and its security.
• Oversee major Project and IT Service delivery. Plans, coordinates, and monitors all aspects of internal information system-specific projects, which translate business objectives and requirements into workable plans, requirements documents,…