Training Supervisor, Quality Assurance

Training Supervisor, Quality Assurance

San Carlos, CA

The Training Supervisor, Quality Assurance is responsible for supporting training initiatives to drive operational efficiency and enhance workplace performance. This position is responsible for the effective development and training for all team members. This position is responsible for assessing developmental and process improvement needs to drive training and QA initiatives. This position is responsible for developing and executing innovative strategies to ensure the organization has the necessary skills and competencies to meet company business need.

Work with leadership and cross functional teams and individuals on training processes to ensure training needs and requirements are met

Provide training, guidance and support to employees

Assess and monitor daily workflow to ensure timely completion of tasks

Develop, maintain processes to further enhance the training needs within the company

Create and revise procedures supporting the administration of training courses

Compile key metrics of training program and run management reports

Facilitate face-to-face training including new hire orientation, LMS administrator training, and lab training

Act as first point of contact on technical, procedural, and policy questions

Continually refine and improve the training curriculum based on feedback from customers and training evaluations

Perform other duties or special projects as assigned

This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.

The employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Just maintain a current status on Natera training requirements.

The employee must pass a post-offer criminal background check.

3+ years of work experience in Clinical Laboratory or Biotech industry preferred or a relevant combination of skills, education, and experience; 1-2 years leading small to mid-sized teams

Bachelor's Degree in Life Sciences, Engineering, Software or equivalent

ASQ or SQA certification preferred

Knowledge of CLIA/CAP/NYS regulations, ISO 13485 standard and/or FDA QSRs (21 CFR 820)

Computer skills (MS Word, Excel, PowerPoint, etc.)

Good technical writing and communication skills

Independent worker, a self-starter with strong organizational and planning skills

Has an ability to be productive and successful in an intense work environment

Has the ability to work in a team environment and cross departmentally

Ability to organize and manage multiple priorities

Compensation & Total Rewards The compensation package listed is for 1st year OTE, which are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. On-target earnings (OTE) represent the total potential income an employee can earn by achieving 100% of their performance goals.

It combines a base salary with commissions and serves as an estimated figure rather than a guaranteed amount, providing a guideline based on average performance outcomes. This position is also eligible for additional compensation and benefits through Natera's robust Total Rewards program, including:
Comprehensive health benefits (medical, dental, vision) 401(k) with company match Generous paid time off and company holidays Additional wellness and work-life benefits

Compensation Range

$106,200 - $132,700 USD

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive…