Scheduling Coordinator

Amada OC INC is seeking a Scheduling Coordinator to support seniors and their families by organizing reliable, compassionate in-home care. In this role, you will build and manage caregiver schedules, match caregivers to client needs and preferences, and respond quickly to changes, call-outs, and urgent requests. You will communicate frequently with caregivers, clients, and families, updating schedules in our software and ensuring accurate records.

Working in a service-oriented, mission-driven team, you'll help deliver consistent, high-quality care and directly impact seniors' independence and quality of life.

Responsibilities

• Coordinate and manage caregiver schedules for senior clients across multiple locations
• Match caregivers to client needs, preferences, and care plans to ensure continuity of care
• Respond promptly to staffing changes, call-outs, and urgent schedule adjustments
• Communicate clearly with caregivers, clients, and families regarding schedules and updates
• Update scheduling software and records accurately and in real time
• Collaborate with care managers and office team to support high-quality client service
• Participate in on-call rotation or after-hours scheduling support as needed
• Track hours, availability, and compliance with company policies and regulations

Required Skills

• Scheduling software (e.g., home care or healthcare scheduling tools)
• Microsoft Office (Outlook, Excel, Word)
• Data entry and record-keeping
• Customer service and call handling
• Time management and prioritization
• Basic knowledge of home care or healthcare operations
• Conflict resolution and problem-solving
• Written and verbal communication
• Multi-line phone system use
• Compliance awareness (HIPAA/basic privacy)