Customer Service Coordinator

Seawind Foods is in search of a Customer Service Coordinator to join their team!

• Respond to and resolve customer related issues
• Assist customers with order taking, order entry, and investigation of routine issues regarding accounting and/or product availability
• Arrange freight for outbound shipments to customers including miscellaneous tasks: scheduling pickups, quotes, follow-up with carriers/brokers, tracking, claims
• Assist Customer Service Lead with overflow work, in general
• Update and maintain customer quotes and/or customer-specific contracts
• Update and maintain inventory tracking tool
• Assist with projects as needed

Requirements:

• 2-4 years in an office environment
• Excellent interpersonal skills required
• Tact and diplomacy for sometimes difficult situations
• Positive, team-oriented, “can-do” attitude with a passion to deliver top notch customer service
• Must be able to coordinate with inter and intra departmental personnel
• Must be computer literate and competent in current Excel and Microsoft Word
• Experience with  or another CRM software preferred
• Excellent telephone, verbal and written communication skills required