Customer Service Representative

Overview

Liberty Military Housing – Own your passion for service!

About Liberty Military Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with theUS military, we are committed to delivering safe,high-quality homes and exceptional service to the families ofmen and women who serve our country.

We’reseeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. Ifyou’reready to grow your career and become an employee owner, explore our currentopportunitiestoday.

What We Provide You:

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefit sand incentive package that includes:

• Platinum-Level Medical, Dental & Vision Coverage
  with affordable premiums

• Employee Stock Ownership Plan (ESOP)become an employee ownerwith retirement savings

• 401(k) Retirement Plan with Company Match

• Education Reimbursement
  up to$5,250 per year

• Generous Paid Time Off
  , including vacation, sick time, and
  11 paid holidays

• Wellness Benefits
  ,including free gym access andadditionalwellness programs

• Bonus Incentives

• Career Growth Opportunities,Unlock your potential with immersive,hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future

• Life and AD&D Insurance

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met.

Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Assists prospective residents with information regarding their lease, the community, and the move-in process.
• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system.
• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
• Supports residents during the move-out process, which may include notice to vacate and resident transfers.
• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.
• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.
• Responsible for lease renewal notification and timely resident notice to renew or vacate.
• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
• Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information…