IT Support, Help Desk

Responsibilities

• Serve as the first point of contact for all IT support requests
• Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange
• Utilize Power Shell and similar tools to perform advanced Office 365 admin tasks and optimize workflows
• Handle the onboarding/offboarding of employees, reset MFA, and configure new hardware
• Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues
• Assist users with setting up devices, perform hardware repairs, and administer network access points and firewalls
• Work with third‑party vendors to manage external system configurations and licensing
• Build strong working relationships and positively contribute to the culture and atmosphere of the subdivision

• Bachelor’s degree in a related field or equivalent experience (required)
• 4+ years of Information Systems experience (minimum, required)
• Proficiency in troubleshooting core O365 apps (Word, Excel, PowerPoint, Teams, Outlook, etc.)
• Strong Power Shell experience
• Familiarity with Windows, iOS & Android environments, with the ability to troubleshoot both software and hardware
• Basic network administration knowledge, especially in Unifi environments
• Experience with remote support tools
• Experience with Microsoft Azure Environments
• A+, Net+, Sec+, AZ900, SC900, MS900 certifications a plus