Part-Time Retail Assistant San Clemente, California

Part-Time Retail Assistant - Saturdays

Love bikes? Love helping people? Looking for a regular Saturday role?

Bikes Online is opening its first permanent retail showroom inSan Clemente, and we’re looking for an enthusiastic Part-Time Retail Assistant to join us for one shift every Saturday.

This is a great opportunity for someone with strong bicycle knowledge who enjoys sales, helping customers and creating memorable in-store experiences.

Reporting to the Sales Supervisor, you’ll help deliver an engaging and welcoming showroom experience every Saturday. Your responsibilities will include:

• Welcome and engage customers with a warm, helpful and energetic approach.
• Understand customers’ needs and help them choose the right bike.
• Confidently explain bike specifications, features and comparisons.
• Deliver engaging product demonstrations and support customers with test rides.
• Recommend relevant parts and accessories to complement bike purchases.
• Provide basic bike fit guidance and adjustments, referring more complex needs to a qualified specialist.
• Build positive customer relationships that encourage repeat business, referrals and online reviews.
• Process showroom sales, payments, exchanges and returns through Shopify POS.
• Pick showroom orders from the warehouse using our Scan Force handheld system when required.

During quieter periods in the showroom, you may also:

• Contact Southern California customers who have abandoned an online cart and invite them to visit the showroom for a test ride.
• Follow up with previous customers to encourage repeat purchases.
• Coordinate showroom collection times for Click & Pick orders.
• Contact customers who have scheduled a Fit Expert consultation.
• Help customers understand our 30-day in-home fitting process when their preferred bike is unavailable for a local demonstration.

• Keep the showroom clean, safe, well stocked and presented to a high standard.
• Assist with opening and closing procedures.
• Monitor showroom stock and coordinate replenishment with the warehouse team.
• Help maintain accurate stock records.
• Provide feedback on customer trends, sales opportunities and stock requirements.
• Work with our Sales, Customer Service and Warranty teams to deliver a consistent customer experience.
• Complete other reasonable duties as required by the Sales Supervisor.

You’ll be someone who:

• Has strong bicycle knowledge and genuinely enjoys talking about bikes.
• Loves helping people and creating memorable customer experiences.
• Has experience in retail sales or customer-facing hospitality.
• Builds rapport quickly and communicates confidently.
• Enjoys working towards sales goals.
• Is organised, proactive and comfortable taking ownership.
• Can work independently and use quieter periods productively.
• Is comfortable following up with customers by phone and email.
• Is reliably available to work every Saturday.

Previous bicycle industry experience is highly regarded but not essential. However, you must be comfortable discussing bike types, components, parts and accessories with customers.

• Part-time position
• One shift every Saturday
• $25.50 per hour

Our company values are integral to our culture and success. We’re looking for someone whose behaviours and actions reflect our values:

• Delight the Customer
• Focus on the Process
• Take Responsibility
• Learn, Grow and Develop
• One Team Together

At Bikes Online, you’ll become part of a close-knit team while contributing to a dynamic and rapidly growing industry.

You’ll have the opportunity to help shape the customer experience within our first permanent retail showroom and build meaningful connections with Southern…