AR Auditing and Collections Assistant Manager

AR Auditing and Collections Assistant Manager Location San Diego, CA

The AR Auditing and Collections Assistant Manager supports the Accounts Receivable Auditing and Collections Manager in maintaining accurate resident accounts, monitoring billing processes, and assisting with collections activities across the company’s property portfolio. This role is responsible for assisting with resident account audits, reviewing utility billing and payment activity, coordinating payment plans, and supporting operational processes that ensure proper account management and revenue collection.

This position has access to highly sensitive financial information and business plans of the company and requires a high level of discretion and absolute confidentiality in regard to confidential business information and trade secrets.

The AR Auditing and Collections Assistant Manager’s duties and responsibilities include, but are not limited to, the following:

• Assist with auditing Accounts Receivable files, including move-ins, renewals, lease updates, and resident account activity for accuracy.
  • Price Gouging Audit – ensuring new rental billing does not exceed the allowable 10% cap.
• Support preparation of monthly audit reports identifying property-level error percentages.
• Communicate audit findings to the Accounts Receivable team for corrections as needed.
• Audit Availability Reports periodically to verify unit vacancy status and pricing accuracy.

• Assist with weekly and monthly audits:
  • Resident Referral Processing and Audit – verifying tracking and proper credits have been applied.
  • Late Fee Audit – confirming correct assessment of fees.
  • YES Energy Pre-Bill Review – verifying accuracy prior to billing.
    • Identify and report billing discrepancies, unusual increases, or decreases.
    • Support reconciliation and approval processes for utility billing.
  • VCR Charges Audit – review charged accounts and follow department SOP for getting billing updated and reviewing credit request for duplicate payments
  • Leasing Bonus Worksheet Review – ensuring accuracy and proper documentation.

• Assist with setting up and managing resident payment plans for repair damages and utility balances.
• Facilitate utility billing collections and resident account follow-up:
  • Assist with the documentation and coordination related to pursuing utility debt via small claims.
• Assist with preparation of Three-Day Notices, NSF processing, chargeback notifications, and legal filing

• Support updates related to new property set up, new unit types, special pricing, and other business data.
• Assist with creating the monthly renewal worksheets and letters
• Assist with market surveys (prepare/review/submit to partners)
• Assist with updating market rent and property availability across systems.
• Help create new unit types in Yardi when upgrades or modifications occur.
• Verify that available units, pricing, and specials are correctly displayed in leasing systems.

• Provide feedback on workflows and operational processes to identify opportunities for efficiency improvements.
• Assist in updating and creating SOPs based on workflow insights and best practices.
• Help organize, maintain, and structure the file share to ensure proper documentation and easy access for the team

• Maintain a working knowledge of the full resident utility billing cycle, including sub-metered and RUBS (Ratio Utility Billing System) billing methodologies as applicable to the portfolio.
• Review utility bills and resident charges for accuracy, and assist with corrections
• Assist with utility billing setup for new properties…