Information and Referral Specialist

Information and Referral Specialist Access & Engagement Services

At Father Joe’s Villages, access to services is the first step toward stability, dignity, and hope. Our Access & Engagement Services team connects individuals experiencing homelessness and housing instability to critical resources, coordinated entry pathways, and supportive services. Through compassionate engagement and accurate information-sharing, we help people navigate systems of care and take meaningful steps toward housing and stability.

As a Part-Time Information and Referral Specialist, you will serve as a welcoming first point of contact for individuals seeking services both within Father Joe’s Villages and across the community. You will provide accurate information, referrals, and direct support while helping clients navigate the Coordinated Entry System (CES) and other resources. This role is ideal for someone who is empathetic, organized, and committed to connecting people to the services they need.

• Serve as an initial point of contact for clients accessing services, including San Diego’s Coordinated Entry System (CES).
• Provide clear information, referrals, directions, and crisis support to clients and community members.
• Assist clients with basic needs and service navigation through one‑on‑one support.
• Register clients for services and accurately enter client data and documentation into HMIS.
• Answer and route phone calls, schedule appointments, and communicate relevant information to staff.
• Support daily front desk and facility operations, including opening, closing, and maintaining a welcoming environment.
• Manage incoming mail, deliveries, and general administrative tasks related to client services.
• Follow program policies, documentation standards, and confidentiality requirements.
• Complete required trainings and perform other duties as assigned.

• High school diploma or GED, or an equivalent combination of education and relevant experience.
• At least 6 months to 1 year of experience in customer service, administrative, social services, community-based, or client‑facing role.
• Basic proficiency with standard office technology and systems (e.g., Microsoft Office or similar tools).
• Ability to participate in required screenings (e.g., tuberculosis testing) and meet role‑related compliance requirements, with reasonable accommodation where appropriate.

• Experience providing information, referrals, or support to individuals in need of services or resources.
• Familiarity with data entry, documentation, and use of client tracking or case management systems (e.g., Homeless Management Information System (HMIS) or similar platforms).
• Knowledge of community resources, social services, or human services environments, or the ability to learn these systems quickly.
• Ability to communicate clearly and respectfully with diverse populations, both verbally and in writing.
• Ability to manage multiple tasks and priorities in a fast‑paced, client‑centered environment.
• Strong organizational skills and attention to detail when handling client information, scheduling, and documentation.
• Ability to respond calmly and appropriately to urgent or sensitive situations, using sound judgment and problem‑solving skills.
• Professionalism and discretion when handling confidential or sensitive information.
• Ability to build rapport and work effectively with individuals from diverse backgrounds and lived experiences.

Pay is based on experience, qualifications, and internal equity. The anticipated starting pay range for this role is $21.30 to $23.31 per hour. Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work‑life balance and overall well‑being.

Join a mission‑driven organization rooted in Compassion, Respect, Empathy, Empowerment, and Dignity. Play…