Resident Relations Administrator; Part-Time

Description

The Resident Relations Administrator (Part Time) (RRA) supports the General Manager as a key administrative and operational partner within a master‑planned community. This role focuses on resident relations, governance support, compliance processing, architectural application coordination, and community administrative functions. The Resident Relations Administrator plays a vital role in supporting the overall resident experience by managing essential processes, communicating community standards, and ensuring smooth daily operations across the community.

Salary: $20‑21/hour.

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Work closely with the General Manager and the Board of Directors to plan and implement the strategic plan, community vision, and the goals and objectives.
• Oversee front desk, resident services, and administrative workflows.
• Receive, process and onboard new owner registration/tenant forms, create access cards, and update homeowner files.
• Assist residents (via calls, email, face‑to‑face) with the distribution of key access devices, room reservations, maintenance requests, architectural applications, and general questions pertaining to the Community.
• Monitor the master community event and activities calendar and ensure accuracy for posting on the community monitors and website.
• Assist facility coordinator by accurately imputing work orders for service requests in a timely manner; follows up with both facility coordinator and resident at completion.
• Responsible for facility reservation process, including provision of reservation information, provision of resident tours & education on facility amenities/usage, management of applications/fees/deposits and related communications, provision of real‑time support for reservations as needed, oversight of reservations to ensure proper facility usage where possible, and post‑reservation communications.
• Assist with enforcing the policies and procedures of the Recreation Center facility. Report any issues to the General/Facility Coordinator.
• Support oversight of amenity spaces by inspecting recreation center and pool area throughout shift ensuring they are consistency, cleanliness, and ready for use.
• Communicate with homeowners on the community policies and guidelines.
• Process compliance updates supplied by facility coordinator.
• Receive, review, and process architectural improvement applications; coordinate with relevant committees and ensure compliance with governing documents.
• Perform general office duties (i.e. retrieve and distribute mail, document filing, correspondence, etc.).
• Read and have a general understanding of Governing Documents and their hierarchy.
• Monitor and evaluate the community needs: identify opportunities for improving customer service and communication.
• Apply a proactive approach to responsibilities with an emphasis on continuous improvement.
• Adhere to First Service Residential guidelines, Core Values, and Global Service Standards.
• Comply with company policies, procedures and attend all company mandatory functions.
• Ensure the representation of a positive organizational image to residents, business partners, community organizations, and surrounding communities.
• Ensure adherence to association policies and procedures, and compliance with corporate, civil code, and state and federal obligations. This includes reviewing policies on an ongoing basis and ensuring proper records are maintained.
• Represent the community and organization with professionalism at all times.
• Perform any range of special projects, tasks, and other related duties as assigned.
• Follow safety procedures and maintain a safe work environment for all.

• Excellent customer service skills
• Strong leadership and team building skills
• Ability…