Front Desk Operations Associate

Front Desk Operations Associate (Contract – Onsite, UTC Area)

About the Opportunity

We are seeking a customer-focused professional to serve as the Front Desk Operations Associate
, acting as the first point of contact for tenants, visitors, and vendors in a high‑rise office environment for a well‑established commercial real estate organization, known for its premier office properties across major U.S. markets.

The Front Desk Operations Associate supports the property management team by performing administrative, front desk, and operational tasks essential to the day-to-day success of assigned office properties. This role requires strong communication skills, attention to detail, and a commitment to delivering outstanding customer service.

• Serve as the primary front desk contact, greeting tenants and visitors professionally
• Answer and route phone calls; manage incoming/outgoing mail and email communications
• Respond to customer service requests and escape as needed
• Monitor service requests to ensure timely completion
• Maintain a clean, professional front office while managing supplies, inventory, and purchase orders
• Coordinate access cards, keys, and maintain all vendor, security, and janitorial logs and reports
• Assist with tenant communications, including notices, updates, events and engagement initiatives
• Support conference center scheduling and coordination
• Aid in move‑ins and move‑outs logistics
• Update and maintain databases, directories, and filing systems
• Coordinate with vendors to ensure quality service delivery
• Provide administrative support to the operations team as needed

• Strong communication skills – professional, and customer-focused
• Previous front desk, administrative, or customer service experience preferred
• Proficiency in Google Suite (required) and Microsoft Office
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast‑paced environment
• Positive, team‑oriented attitude

• Competitive hourly pay up to $26/hour
• Exposure to a professional corporate office environment
• Opportunity to work in a dynamic, collaborative workplace community
• Gain valuable experience in property management and operations