Service Administrator

Service Administrator

We are seeking a highly organized and customer-focused Service Administrator to support our service team. This individual will play a key role in coordinating service requests, scheduling technicians, communicating with customers, and ensuring service documentation and administrative processes are completed accurately and efficiently.

Responsibilities

• Receive and process incoming service requests from customers via phone and email
• Coordinate and schedule technicians for inspections, repairs, maintenance, and service calls
• Communicate appointment details, service updates, and scheduling changes with customers
• Prepare work orders, service tickets, proposals, and other service-related documentation
• Enter and maintain accurate customer, job, and service information in the company database
• Track technician schedules and assist with dispatching and daily scheduling needs
• Review completed service reports and ensure all required documentation is received
• Assist with customer follow-up regarding outstanding proposals, service recommendations, and upcoming services
• Support the preparation of invoices and ensure completed work orders are submitted to the appropriate departments
• Maintain organized electronic and physical files for service records, job documentation, and customer information
• Assist with purchasing, ordering materials, and coordinating with vendors as needed
• Provide general administrative support to the Service Manager and service team
• Deliver exceptional customer service while handling multiple priorities in a fast-paced environment