Warranty Administrator

About Us:

Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership - we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

The Warranty Administrator is responsible for processing, submitting, and reconciling manufacturer warranty claims in a timely and accurate manner. This position serves as a liaison between the dealership and vehicle manufacturers to ensure compliance with warranty policies and procedures while maximizing warranty reimbursement and minimizing claim rejections.

• Review repair orders for completeness, accuracy, and warranty eligibility.
• Prepare, submit, and process warranty claims according to manufacturer guidelines and deadlines.
• Monitor, track, and follow up on open, pending, and rejected warranty claims.
• Resolve claim discrepancies and seek corrections or additional documentation as needed.
• Maintain accurate warranty records and supporting documentation.
• Reconcile warranty receivables and ensure timely collection of manufacturer payments.
• Research warranty coverage, policies, procedures, recalls, and service campaigns.
• Work closely with service advisors, technicians, parts personnel, and management to ensure proper claim documentation.
• Audit repair orders to verify labor operations, parts usage, coding, and technician comments meet manufacturer requirements.
• Process warranty cancellations, adjustments, and chargebacks when necessary.
  
  Assist with manufacturer warranty audits and provide requested documentation.
• Maintain confidentiality of dealership, customer, and manufacturer information.
• Perform additional administrative duties as assigned.

• High school diploma or GED.
• Strong administrative, organizational, and data entry skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple deadlines and prioritize workload effectively.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong communication and problem-solving skills.

• Previous automotive dealership experience.
• Prior warranty administration experience.
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealer track, or similar).
• Knowledge of manufacturer warranty policies and procedures.
• OEM certification or training is a plus.

• Strong understanding of automotive repair orders and service operations.
• Ability to interpret manufacturer warranty guidelines.
• Excellent analytical and reconciliation skills.
• Ability to work independently while maintaining strong collaboration with the service department.
• High level of integrity and professionalism.

• Prolonged periods of sitting and working at a computer.
• Ability to occasionally lift up to 25 pounds.
• Ability to communicate effectively in person, by phone, and electronically.

• Timely submission of warranty claims.
• Minimized claim rejections and chargebacks.
• Accurate warranty receivable reconciliation.
• Compliance with manufacturer and dealership policies.
• Strong internal customer service to service, parts, and accounting departments.

• Competitive compensation.
• PTO and sick time
• Employee discounts.
• Referral program.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

We hire the best and brightest from all races, nationalities, and sexes. We don't make decisions based on any protected characteristic.