Patient Services Representative

Job Summary

The Patient Services Representative serves as the first point of contact for visitors and callers, providing exceptional customer service and administrative support. This role ensures smooth front desk operations and assists with various office tasks to maintain an efficient and welcoming environment.

• Greet and assist visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls promptly.
• When answering patient calls or handling patient‑related inquiries, confirm identity and verify information in accordance with HIPAA guidelines.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Assist with basic administrative tasks such as filing, data entry, and document preparation.
• Handle inquiries and provide accurate information about the company.
• Support other departments as needed with clerical tasks.
• Maintain visitor log and documents related to vendor and guest visits.
• Check incoming mail daily, sort appropriately, and deliver or scan mail to recipients.
• Ensure compliance with HIPAA regulations by safeguarding patient information and maintaining confidentiality at all times.
• Maintain the emergency preparedness patient roster within the front office binder.
• Maintain files, equipment, supplies, postage, and general office and kitchen condition in an orderly manner.

• A minimum of two years’ experience in office or customer service, preferably in home health or health care, or graduation from a one- or two-year business college preferred.
• Able to type 50 words per minute.
• Strong communication, organizational, and multitasking skills.
• Proficient in computer and telephone skills.
• Knowledge of medical terminology.

$23 - $29 per hour

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.