Registration Services Analyst; Admin Analyst​/Specialist Non-Exempt

Position Summary

The Registration Services Analyst [Administrative Analyst/Specialist Non-Exempt] supports SDSU's Registration Services operations by helping ensure accurate, timely, and compliant registration and student record services. Working with students, faculty, staff, and campus partners, this role handles complex registration and record issues, maintains the integrity of student information, coordinates undergraduate diploma processes, and supports federal Title IV reporting compliance requirements. The position is ideal for someone who enjoys problem-solving, working with data and systems, and providing responsive service in a collaborative university environment.

• Support registration and student record services by processing petitions, enrollment transactions, record updates, certifications, transcripts, and other specialized requests while maintaining accuracy and confidentiality.
• Research and resolve complex registration and record issues, interpreting university, CSU, and federal policies and collaborating with campus partners when situations require additional analysis or coordination.
• Serve as a resource for students, faculty, and staff, providing clear guidance on registration procedures, enrollment requirements, student records, and time-sensitive or specialized circumstances.
• Coordinate diploma-related processes, including diploma ordering, reissues, name updates, returned diplomas, notarization requests, vendor coordination, and student inquiries.
• Coordinate Title IV engagement verification activities each term, including timelines, faculty outreach, roster monitoring, troubleshooting, and follow-up to support federal financial aid compliance.
• Analyze and validate student record and enrollment data utilizing complex reports and queries, identify discrepancies, and perform quality assurance to support accurate reporting and operational decision-making.
• Support regulatory and institutional reporting, including enrollment and degree reporting to external agencies, while monitoring changing requirements and helping ensure accurate, compliant student records.
• Contribute to continuous improvement by documenting procedures, evaluating workflows, identifying opportunities for greater efficiency, and collaborating with campus partners on effective solutions.

• Make a direct impact on the student experience by helping students navigate important registration, enrollment, diploma, and academic record processes.
• Build specialized expertise in higher education operations, student information systems, data analysis, and university and federal regulations.
• Take on meaningful, analytical work that combines problem-solving, customer service, compliance, and cross-campus collaboration.
• Work with a variety of campus partners across Registration Services, Financial Aid, academic departments, colleges, and other university offices.
• Help improve essential university processes through data analysis, quality assurance, reporting, and process improvement.
• Join the SDSU community and contribute to accurate, responsive services that support student success and the university’s academic mission.

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The role may be eligible for a hybrid telecommuting schedule of up to 2 days per week, following an initial training period requiring on-site attendance.

Enrollment Services supports the student experience at San Diego State University from initial interest and admission through graduation. The division brings together key areas including Admissions, the Office of the Registrar, recruitment, strategic partnerships, enrollment communications, financial aid and scholarships, and student financial services to provide comprehensive enrollment support and advance the university’s enrollment goals.

As part of Enrollment Services, the Office of the Registrar provides essential academic and enrollment services to students, faculty, and the university community. The office oversees academic records, registration, class scheduling, degree requirements, transfer credit evaluation, and related academic policies. Through a dedicated team of professionals, the Office of the Registrar is committed to delivering accurate, timely, and…