Operations Administrator

Description We are looking for an Operations Administrator to support agent onboarding, licensing, and carrier contracting activities in San Diego, California. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys administrative work that requires close attention to detail, can manage competing priorities, and delivers a high level of service in a fast-paced environment.

In this role, you will help keep licensing and contracting files accurate, complete, and moving forward on schedule while working across internal systems and insurance carrier platforms.

Responsibilities:

- Examine agent licensing and contracting submissions for completeness and accuracy before forwarding materials to insurance carriers.

- Maintain current and organized records by updating agent profiles, case details, and activity notes in Salesforce and related internal tools.

- Track outstanding items and proactively communicate with agents or internal partners to obtain missing documents and resolve pending requirements.

- Oversee contracting cases from intake through completion, ensuring each file progresses according to established timelines and quality standards.

- Use multiple carrier portals to submit information, monitor status updates, and follow carrier-specific procedures accurately.

- Manage daily workflow priorities to meet service expectations and prevent delays in appointments, licensing, and contracting activities.

- Partner with cross-functional teams to streamline administrative processes and improve the overall onboarding experience for agents.

- Deliver responsive, thorough support while handling a high volume of operational tasks and case-related inquiries. Requirements - At least 3 years of experience in administrative support, case coordination, licensing, contracting, or a similar operations-focused role.

- Background in insurance, financial services, or another regulated industry is preferred.

- Hands-on experience with Salesforce is strongly preferred.

- Strong technical aptitude with the ability to work across multiple systems, databases, and carrier websites.

- Clear written and verbal communication skills with a customer-service approach focused on attention to detail.

- Exceptional attention to detail and the ability to keep accurate records while managing follow-up tasks.

- Proven ability to organize work effectively, balance multiple priorities, and meet deadlines in a fast-paced setting. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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