Customer Service Supervisor - Hybrid

This is a UC San Diego Internal Recruitment open to UCSD and UCSD Health System Staff Only

This position will work a hybrid schedule which includes a combination of working both onsite at Lightwave Avenue and remote.

The Department of Ophthalmology is comprised of 30 faculty physicians and scientists, 10 resident physicians, and 13 (include clinical and research) post-doctoral physicians and scientists and over 150 staff with 6 divisions - Glaucoma, Retina, Cornea & Refractive Surgery, Pediatrics, Ocular plastics, and Neuro-ophthalmology. Clinical services are provided at the Shiley Eye Center, Ratner Eye Center, UCSD Health Sciences (UCSDHS) Hillcrest ambulatory center and the Veterans Administration (VA) Hospital.

The Department of Ophthalmology has the largest single outpatient clinic at the University of California, San Diego with over 110,000 visits annually. Additionally, over 5400 surgical cases are performed.

The Department of Ophthalmology is rapidly growing and looking to expand its practice at the Shiley Eye Center and in regional satellites, including possible acquisition of existing practices.

Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of own area of functional responsibility.

• Seven years of related experience, education/training, OR an Bachelor's degree in related area plus three years of related experience/training.
• Working knowledge of customer service.
• Interpersonal skills to effectively motivate others.
• Skills to evaluate issues and identify resolution.
• Verbal and written communication skills.
• Ability to effectively manage multiple priorities.
• Customer service experience and skills in providing coaching direction and guidance to customer service representatives.
• Demonstrated ability to lead.
• Demonstrated knowledge of medical and vision insurances and billing terminology.
• Strong problem solving skills with the ability to diffuse challenging situations and develop effective solutions.
• Ability to effectively communicate complex information to staff and customers both verbally and in writing.
• Demonstrated experience in managing a high volume, fast paced work flow.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Complies with the University of California, San Diego Health (UCSDH) Principles of Community.
• This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Pay Transparency Act

Annual Full Pay Range: $67,700 - $118,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.42 - $56.75

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).