Enrollment Coordinator; Administrative Support Coordinator

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Work type: Staff

Location: San Diego

Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Position Description

Position Summary

The Enrollment Coordinator plays an important role in helping SDSU Global Campus students navigate enrollment and registration with confidence and ease. As part of a collaborative, cross-trained enrollment team, this position provides accurate and responsive support while processing enrollment transactions, maintaining student records, and resolving registration-related questions and challenges. The role combines attention to detail, policy knowledge, and exceptional student service to help remove barriers and keep learners moving toward their educational goals.

This is an excellent opportunity for an organized, solutions-oriented professional who enjoys working in a fast-paced environment and supporting adult, online, and nontraditional learners.

Key Responsibilities

• Process enrollment and registration transactions accurately and efficiently while maintaining complete student records across university systems.
• Guide students through enrollment policies, procedures, requirements, and next steps with clear and student-centered communication.
• Research and resolve routine and moderately complex enrollment and registration issues to minimize delays and barriers for students.
• Collaborate within a cross-trained enrollment team to manage shared service channels, workflows, and high-volume processing needs.
• Maintain confidentiality and data integrity while identifying opportunities to improve and document enrollment processes.

Why Join Us?

• Help students successfully navigate enrollment and stay on track toward their educational goals.
• Support adult, online, and nontraditional learners through SDSU Global Campus’s flexible educational programs.
• Build expertise in enrollment operations, student records, and systems such as People Soft and Salesforce.
• Work within a collaborative, cross-trained team focused on responsive and efficient student service.
• Join a mission-driven environment committed to expanding access to education and removing barriers to student success.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 5:00 p.m., but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego after an initial training period.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU —watch our video and imagine your future here:
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Department Summary

SDSU Global Campus strives to be a global leader in providing education programs that transform lives locally and internationally. Our mission is to deliver innovative educational experiences to all learners through credit and noncredit academic and special programs for individuals and groups at various times, in myriad locations, and via different modalities throughout the year.

San Diego State University Global Campus is committed to creating a culture of inclusion where all individuals are respected, treated fairly, and provided opportunities to excel. We deliver innovative educational experiences to all learners and realize our goals through a collaborative approach. We celebrate human diversity. We actively work to eliminate…