Administrator, Donor Services

At San Diego Foundation (SDF), we are committed to inspiring enduring philanthropy and enabling community solutions to improve the quality of life throughout our region. The Development & Stewardship Division supports this mission by building strong relationships with donors, fund holders, and community partners while providing responsive, high-quality philanthropic services.

The Donor Services team plays a central role in delivering a positive donor and fundholder experience through customer service, gift and fund administration, grantmaking support, database management, reporting, and operational coordination.

The Administrator, Donor Services provides administrative and operational support to donors, fund holders, and members of the Development & Stewardship team. This position serves as an initial point of contact for donor and fundholder inquiries, supports fund and gift administration, maintains accurate constituent and fund records, prepares reports, and contributes to efficient and consistent Donor Services workflows.

The ideal candidate is highly organized, detail-oriented, service-minded, and comfortable managing multiple priorities in a collaborative environment. This role is well suited for someone who enjoys administrative work, working with data and systems, and supporting a high level of customer service.

This is a hybrid role with weekly onsite requirements at SDF’s Liberty Station headquarters in San Diego.

• Serve as an initial point of contact for donors and fund holders, responding to inquiries, providing general assistance, and connecting individuals with the appropriate staff member when additional support is needed.
• Support donors and fund holders with contributions, grant recommendations, fund activity, and other routine service requests.
• Develop working knowledge of gift and grantmaking workflows to provide accurate and timely administrative support.
• Prepare new fund agreements, fund change forms, and related documentation while following established policies, procedures, and approval workflows.
• Support donor stewardship activities, including welcome letters, acknowledgements, correspondence, mailings, and other donor communications.
• Build and maintain online donation pages for donor-advised and other funds using established templates.
• Provide occasional administrative and logistical support for donor meetings, events, and engagement activities.
• Deliver responsive, professional, and service-oriented support consistent with SDF’s commitment to world‑class philanthropic service.

• Maintain accurate electronic files, tracking systems, templates, and administrative records that support efficient Donor Services operations.
• Process and track fund-related documentation to ensure information is complete, accurate, and maintained according to established procedures.
• Support routine gift, grant, and fund administration activities in coordination with Donor Services, Gift Processing, Finance, and other internal teams.
• Assist with data pulls, reports, and operational information related to donations, grantmaking, funds, and donor activity.
• Support ongoing process improvements that strengthen accuracy, consistency, efficiency, and the donor experience.
• Cross‑train on key responsibilities within Donor Services and Gift Processing and provide backup coverage when needed.
• Assist with special projects and department initiatives as assigned.

• Maintain accurate constituent, fund, gift, and related records within Raiser’s Edge, Financial Edge, GrantedGE, and other applicable systems.
• Follow established data entry standards, procedures, and quality‑control practices to support database integrity.
• Maintain…