Student Workforce Coordinator; Administrative Support Coordinator II

Job no: 562287
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)
Position Description

The Student Workforce Coordinator plays a key leadership role in shaping the student employee experience within the Office of the Registrar while ensuring exceptional front-line service for the campus community. This position recruits, trains, coaches, and coordinates a team of student assistants who serve as the first point of contact for students, faculty, staff, and the public across virtual phone, email, and in-person service channels.

By managing daily staffing, anticipating peak service periods, and developing meaningful training and professional development opportunities, the coordinator helps student employees build valuable workplace skills while delivering accurate and responsive support. This is an excellent opportunity for an organized, people-focused professional who enjoys developing student talent, improving customer service, and leading a dynamic workforce in a fast-paced university environment.

• Recruit, onboard, train, coach, and develop student assistants, building their customer service, critical thinking, problem-solving, and professional skills.
• Coordinate daily workforce operations, including scheduling, work assignments, service coverage, and staffing adjustments based on registration cycles and anticipated demand.
• Monitor student assistant performance and service trends to identify training needs, recurring questions, and opportunities to improve the customer experience.
• Develop and maintain training materials, procedures, and knowledge resources to ensure consistent and accurate communication of policies and processes.
• Provide guidance on escalated or complex inquiries, determining appropriate resolutions or referrals while collaborating with Registrar functional areas.

• Mentor and develop student employees while helping them build valuable skills for their future careers.
• Lead a front-line service team that directly impacts the experience of students and the broader campus community.
• Use workforce planning, coaching, and problem-solving skills in a dynamic, high-volume environment.
• Help shape service practices and process improvements within the Office of the Registrar.
• Join a collaborative team committed to accessible, responsive, and high-quality student service.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here:
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Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State Recruitment and Strategic Partnerships, International Recruitment, Enrollment Services Communications, and Office of Financial Aid and Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The primary function of the Office of the Registrar is to represent…