Home Care Service Assistant

Job Summary

As a member of the patient care team and under indirect supervision by administrators, performs all aspects of clerical support services for the departments providing home care benefits (i.e., Hospice and Home Health).

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Coordinates Patient Care
  
  Activities:
  • Processes referrals for service using multiple mainframe computer system.
  • Assists department staff, Patient Care Coordinators, discharge planners, physicians, and patients in coordinating service activities (e.g., home visits, transfers, bereavement, etc.) with scheduling, staffing, tracking and problem solving functions.
• Maintains Home Care Records (Chart and Computerized):
  • Creates computerized and chart records for home care patient cases.
  • Maintains accurate patient care records through data entry into computerized records and filing into charts.
  • Monitors integrity of patient care records by identifying, problem-solving, and correcting errors identified.
• Provides General Office Clerical Support Functions:
  • Performs reception duties with quality of service orientation including use of multi-line phone, assisting callers with appropriate level of attention, and distributing incoming/out-going mail and fax transmissions.
  • Accesses multiple mainframe computer data bases to assist in coordinating, providing, and documenting home care services.
  • Types simple documents using word processing, spreadsheet, and desk-top publishing software applications.
  • Monitors and maintains office and medical supplies for appropriate stock levels and integrity.
  • Uses copy machine to complete duplication requests, including large, collated, double-sided projects.
  • Supports optimal functioning of office equipment (e.g., fax, copier, printers,) by monitoring functioning, re-supplying, and problem-solving.
  • Assists with scheduling, payroll, and accounts payable activities.
  • Acts as resource to internal and external customers.
  • Actively and effectively participates in department quality improvement activities.
• Performs other duties as assigned.
• Assume other activities and responsibilities from time to time as directed.

• One year clerical experience or working with the public in a service related industry.
• Typing 35 wpm.
• Familiarity with basis office equipment (e.g., multi-line phones, fax copier, and computer, etc.). Abilities required:
  Plan, organize, prioritize, and integrate complex multiple tasks;
• Work collaboratively and constructively as a team member;
• Communicate effectively (orally and in writing) with customer service orientation;
• Take initiative, constructively problem solve, and exercise sound judgment in decision making in complex or difficult situations;
• Maintain attention to detail with accuracy;
• Adapt to varying assignments and environments effectively;
• Work independently with minimal indirect supervision.

• Please refer to Minimum Work Experience Section.

• N/A

• N/A

• One year Home Health and/or Hospice or equivalent experience.
• Experience with KPHCP mainframe patient record systems (i.e., CBSS, OPAS, KPDS, and RMSO).
• Experience with personal computer, word processing, spreadsheet and desk top publishing applications.
• Medical Terminology.
• Medical Records experience.

• This is a temporary position for approximately three (3) months