Medical Receptionist - Hospice

Medical Receptionist - Hospice

Pay Range: $21 - $25 per hour

Job Type: Full Time

Join Seaport Hospice – Provide Comfort and Care That Truly Matters

Are you a compassionate Medical Receptionist looking to make a meaningful impact? At Seaport Hospice, we believe hospice aides hold one of the noblest professions. Our CHHAs are the heart of hospice care, helping us fulfill our mission to provide life-changing service to patients and families during their most challenging times.

We foster a culture built on:

• Celebration of successes and making work enjoyable
• Highest standards of care and professionalism
• Continuous learning and growth
• Respect and empathy for others
• Innovation with good judgment

Most importantly, we put employees first, because exceptional patient care starts with a supported and valued team.

JOB SUMMARY

The Medical Receptionist serves as the first point of contact for visitors and callers, providing exceptional customer service and administrative support. This role ensures smooth front desk operations and assists with various office tasks to maintain an efficient and welcoming environment.

RESPONSIBILITIES

• Greet and assist visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls promptly.
• When answering patient calls or handling patient-related inquiries, confirm identity and verify information in accordance with HIPAA guidelines.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Assist with basic administrative tasks such as filing, data entry, and document preparation.
• Handles inquiries and provides accurate information about the company.
• Support medical records and other departments as needed with clerical tasks.
• Maintains visitor log and documents related to vendor and guest visits
• Checks incoming mail daily, sorts appropriately, and delivers or scans mail to recipients.
• Ensure compliance with HIPAA regulations by safeguarding patient information and maintaining confidentiality at all times.
• Maintains the emergency preparedness patient roster within the front office binder
• Maintains the files, equipment, supplies, postage and general office and kitchen condition in an orderly manner.

JOB REQUIREMENTS

• A minimum of one year experience in office or customer service, preferably in hospice or health care, or graduation from a one- or two-year business college preferred.
• Able to type 50 words per minute.
• Strong communication, organizational, and multitasking skills.
• Proficient Computer and Telephone skills
• Knowledge of Medical terminology

About Seaport Hospice

Seaport Hospice is part of the Pennant Group, a nationwide network with over 300 locations. We combine the stability of a proven healthcare leader with the freedom to innovate locally in San Diego hospice care.

Our Core Values: CAPLICO

• Celebration
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Customer Second
• Ownership