Administrative Assistant IV

Our client, an energy and utilities services provider, is seeking an Administrative Assistant IV to support daily customer service and operational activities in a fast-paced service environment. This role will serve as a key point of contact for customers and internal field teams, handling scheduling, customer inquiries, administrative support, and coordination activities. The ideal candidate is highly organized, customer-focused, adaptable, and eager to learn.

Contract Duration: 12-month contract with potential extension into a second year

Location:

San Diego

Schedule:

Hybrid, after training Equipment (laptop and monitor) will be provided by the supplier One interview round with the Hiring Manager and Supervisor

• Serve as a primary point of contact for customer inquiries via phone and email
• Assist customers with questions regarding service requests and job status updates
• Schedule jobs and maintain field service calendars
• Coordinate with field crews to address scheduling and operational questions
• Process customer refunds and service-related requests
• Manage administrative tasks including document preparation, filing, data entry, and record maintenance
• Schedule meetings and support departmental coordination activities
• Maintain accurate records and ensure timely communication with customers and internal stakeholders
• Support special projects and additional administrative responsibilities as assigned

• High school diploma or equivalent
• 8+ years of administrative support experience
• Strong customer service and interpersonal communication skills
• Experience handling high-volume phone and email communications
• Excellent organizational and time management skills
• Ability to multitask and prioritize effectively in a dynamic environment
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong attention to detail and problem-solving abilities
• Ability to adapt quickly to changing priorities and business needs

• Previous experience in a service coordination, customer support, or scheduling role
• Experience supporting field operations or service teams
• Familiarity with scheduling systems or work management platforms
• Experience processing customer refunds and resolving customer concerns

• Customer-first mindset
• Strong verbal and written communication skills
• Adaptability and willingness to learn
• Professionalism and reliability
• Collaborative team player
• Ability to work independently with minimal supervision
• Strong sense of accountability and ownership

Location:

San Diego

Schedule:

Hybrid, after training

Pay Range:
The approximate pay range for this position is between $23.00 and $33.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

At Kelly Mitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.