Business Analyst; Global Sales

Business Analyst (Global Sales)

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We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher‑quality lives. Our digital health technologies and cloud‑connected medical devices transform care for people with sleep apnea, COPD, and other chronic diseases. Our comprehensive out‑of‑hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice.

By enabling better care, we improve quality of life, reduce the impact of chronic disease, and lower costs for consumers and healthcare systems in more than 140 countries. Our 2030 operating model intends to improve 500 million people’s lives and achieve their full health potential.

We are seeking an experienced Global Sales Business Analyst to support our enterprise‑wide Sales transformation initiatives. Reporting to the Director of Revenue Technology, this role will serve as a key liaison between Sales Operations, Sales Enablement, and Regional Sales Leadership across all global markets. The analyst will partner closely with our Global CRM and Sales Enablement Product Managers to ensure successful business alignment, documentation, and delivery of major initiatives—including a multi‑region CRM consolidation project.

• Lead business process discovery, mapping, and documentation across global Sales organizations in support of our CRM consolidation initiative.
• Facilitate workshops and working sessions with global stakeholders to uncover and align business requirements.
• Translate business needs into structured requirements documentation, including user stories, process flows, and acceptance criteria.
• Act as the liaison between business stakeholders and the Rev Tech product management teams (CRM & Enablement) to support backlog refinement and prioritization.
• Partner with internal and external project teams to ensure that solutions align with business needs and are delivered successfully.
• Maintain clear documentation of current state and future state processes, especially as they relate to Salesforce functionality and Sales Enablement platforms.
• Support Run‑The‑Business (RTB) initiatives on a smaller scale, ensuring operational continuity during the transformation period.
• Contribute to business testing activities, UAT coordination, and validation of key use cases during rollout phases.
• Work with Dev Ops and project delivery teams to ensure traceability between requirements, development, and testing (e.g., in Jira).

• 8+ years of experience in Business Analyst roles with a primary focus on CRM platforms, particularly Salesforce Sales Cloud.
• Proven experience leading business process documentation efforts—including process mapping, flowcharts, and system touchpoints.
• Familiarity with global sales operations, enterprise sales methodologies, and sales process standardization.
• Experience in large‑scale CRM transformation or consolidation programs is strongly preferred.
• Demonstrated ability to engage with VP- and Director-level stakeholders and facilitate productive workshops.
• Hands‑on experience with Salesforce is required;
  Salesforce certifications (Admin, BA, etc.) are a plus.
• Experience with Seismic and Gong is preferred but not required.
• High proficiency in reporting tools such as Tableau, Power BI, and Excel.
• Expertise using Jira, Confluence, and other Dev Ops tools for managing requirements, sprints, and documentation.
• Strong written and verbal communication skills, especially in summarizing findings and synthesizing across teams.
• Comfortable working in a globally distributed, cross‑functional environment.

This position qualifies for a comprehensive benefits package, including medical, vision, dental, and life insurance, AD&D, short‑term and long‑term disability, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Eligible employees accrue fifteen days paid time off in their first year, receive 11 paid holidays plus 3 floating days, and are eligible for 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave when welcoming new family members.

We commit to respond to every applicant.