Industrial Leader
Listed on 2026-02-06
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Business
Client Relationship Manager, Operations Manager -
Management
Client Relationship Manager, Operations Manager
Industrial and Manufacturing Sector Leader - United States
Join to apply for the Industrial and Manufacturing Sector Leader - United States role at GHD
.
About the role:
This position focuses on developing GHD’s opportunities and market share within the Industrial & Manufacturing client sector in the Americas, with leadership in business development, client growth, and delivery excellence to sustain long-term partnerships.
- Develop and execute an approved client sector engagement plan.
- Direct the approach for specific client sector growth and achieve agreed targets for winning work and building backlog within the sector.
- Responsible for the performance of the Key and Growth Clients within the sector, as well as the performance of the Relationship Managers (RMs) within the client sector.
- Lead the growth plan to develop Valued Clients into Key and Growth Clients (build the ECP client portfolio).
- Provide oversight to Relationship Managers (RMs) within the sector, including goal setting and quarterly performance reviews.
- Identify an overarching business plan and positioning to target clients within the sector, including acting as a Relationship Manager for certain clients.
- Develop or enhance client relationships to generate leads, opportunities, teaming strategies, and winning work while influencing appropriate project delivery governance.
- Support portfolio RMs at bidding stages through pre-positioning, strategic bid planning, proposal development, and financial strategy.
- Initiate growth strategies and step-up initiatives applicable to relevant markets.
- Gather sector intelligence in partnership with Capture Strategy teams to influence GHD's positioning.
- Partner with Technical Services to identify key needs within the client sector and align them to GHD service offerings; identify gaps and work with operations to address them as needed.
- Promote centres of capability or service lines where GHD’s skills reside in servicing this sector.
- Assist with solutions-based marketing aligned to client sector needs.
- Ensure the capture and maintenance of sector information in Salesforce.
- Bachelor’s Degree in Engineering, Science, or another relevant discipline.
- Project Management and Business Development experience (highly regarded).
- Minimum 15 years of industry experience (consulting environment preferable).
- Client Account Management experience within designated sector.
- Highly developed and open communication and influencing skills, both oral and written.
- Strong people relationships and networking abilities.
- Highly approachable to staff queries and highly visible in the sector and with specific clients.
- Understanding and adherence to GHD’s values, Codes of Conduct and Policies including risk and reputation management and compliance with GHD’s health and safety management system.
Be part of the dynamic culture. Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in the office three days a week to contribute, connect and excel in our vibrant environment.
Additional informationWe are a multicultural organization and an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.
Seniority level:
Director
Employment type:
Full-time
Job function:
Sales, Business Development, and Consulting
Industries:
Civil Engineering, Industrial Machinery Manufacturing, and Environmental Services
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